Sarah is a seasoned Education and Capability Executive renowned for being a visionary Change Strategist dedicated to shaping the future of organisational development.
She is passionate about aligning employee experience with the customer experience to achieve enhanced business effectiveness, elevated people performance, and heightened engagement. Sarah brings a wealth of expertise to the table, having spearheaded transformative learning programs that revolutionise capability within organisations of up to 55,000 in size, all whilst preparing teams for the dynamic opportunity that is the future of work.
With a sharp focus on measurable outcomes, Sarah has successfully implemented culture, leadership, employee, and customer experience frameworks and programs, directly shifting crucial business metrics.
Sarah understands that true organisational success lies in the relationship between employee development, the desired customer experience and business objectives.
Under Sarah’s leadership, organisations have witnessed tangible impacts on performance, employee satisfaction, customer advocacy, and overall growth.
Sarah has been involved in the CX and contact centre space for over 15 years and felt that the opportunity to head up ACXPA’s Queensland arm aligned perfectly with sharing experiences that could further transform customer experiences in Queensland and also nationally.
ACXPA Advisory Board Members generously volunteer their time alongside their professional roles.
We believe it’s important to recognise the organisations they represent — the ones that enable them to share their expertise and insights with our community.
By bringing their real-world experience to ACXPA, they help strengthen the industry, foster meaningful connections, and raise standards across the board. We encourage you to consider working with these organisations if their services align with your needs.
Sarah Stone
Co-Founder, linkABLE
Building People and Business Potential
Everything about us and working with you leads to becoming ABLE. Learning is fast becoming the number one reason that will attract talent to your organisation and also retain them.
We offer bespoke solutions from onboarding to offboarding which sees results like; increased speed to competency, retention of employees, employee engagement and higher levels of customer satisfaction.
