🌟 Meet Our Featured Members
ACXPA Featured Members are recognised for their passion, contribution and impact across the CX and contact centre industry. It’s our way of celebrating real practitioners doing great things — and giving you a chance to learn more about their story.
Today, we’re proud to feature Aurelius Bastian — scroll down to get to know him better.
Aurelius Bastian
Customer Solutions & Workforce Planning Team Leader, SEEK
📍Victoria
Connect on LinkedIn →💼 Brief Overview of Current Role
In my current role as a Customer Service Team Leader at SEEK, I lead two teams of specialists dedicated to handling complex and technical inquiries from both internal and external customers and stakeholders.
My primary focus is on coaching, mentoring, and developing team members to help them maximize their potential for growth and development.
I am dedicated to maintaining and enhancing the customer service and experience provided by my team, ensuring that SEEK’s standards are consistently met or exceeded.
Additionally, I am responsible for managing and facilitating workforce planning for the customer service department, ensuring that staffing levels and resource allocation align with demand effectively.
🌟 Best Career Advice I’ve Received
One of the best pieces of career advice I’ve received is to “embrace discomfort.” Initially, it sounded counterintuitive, but as I reflected on it, I realised its profound wisdom.
Growth often happens outside our comfort zones. By pushing ourselves to take on challenges that seem daunting, we open ourselves up to new opportunities for learning and development.
It’s a reminder to lean into the discomfort rather than shy away from it, knowing that it’s often the pathway to progress and success.
🚀 Initiatives/Current Challenges I’m Working On
Rolling out a skill enhancement and cross-training program to build team agility — while adapting conventional metrics to our unconventional environment.
💡 Something I Wish Others Knew About My Role or the Industry
From a leadership standpoint, while it’s an excellent opportunity to guide, develop, coach, and mentor others — leadership isn’t about popularity.
Success means navigating tough moments, balancing expectations, and leading with consistency through all the challenges that come your way.
🤣 A Funny Fact or Story About Myself
In 2017, I welcomed the New Year aboard a Qantas 747 Antarctica flight flying over the South Pole. The sun shone like midday at midnight, and a live band played Auld Lang Syne — easily one of the most surreal and unforgettable moments of my life.
🏖️ When I’m Not at Work, You’ll Find Me…
Exploring new destinations or cooking up a storm in the kitchen. With a background in hospitality, I love entertaining — and I’m passionate about discovering more of Australia through domestic travel.
💚 Best/Favourite ACXPA Member Benefit
Access to a vibrant community of passionate CX professionals. Between networking, shared knowledge, and professional development opportunities, I’ve found ACXPA a powerful source of growth and support.
