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Home Benchmarking Trial

 +61 3 9492 2871      enquiries@acxpa.com.au

Ready to Explore a Call Centre Mystery Shopping Benchmarking Trial?

Curious how your contact centre stacks up against the competition? Wondering what customers really experience when they call your business — compared to others in your industry?

This trial gives you a rare window into the real world of customer experience. Our independent, standards-based mystery shopping assessments go beyond internal QA or surveys — capturing how easy you are to reach, how your agents perform, and how you compare to your nominated peers.

Used by some of Australia’s leading organisations, the Contact Centre CX Benchmarking PLUS Service is the gold standard in measuring contact centre performance. This trial is your low-risk, high-impact way to see what it’s all about.

Trial Cost: $697 +GST

Includes a full benchmarking report, comparisons against five nominated peers/competitors, and a live results workshop to walk you through the findings.

ACXPA Business Members save $200 — get the trial for just $497 +GST.

Plus, unlock premium resources for you and your team. Join now to save.

Take Your Insights Further,

As an ACXPA Subscriber, you're already ahead of the curve — accessing exclusive reports and national performance insights.

But if you're ready to see how your own contact centre stacks up, this trial is your next step. You’ll receive independent mystery shopping based on real customer interactions — using the same criteria applied in our national rankings.

The Contact Centre CX Benchmarking PLUS Service is trusted by leading organisations across Australia to identify blind spots, validate strengths and unlock CX improvement opportunities.

Trial Cost: $697 +GST

Includes a full benchmarking report, comparisons against five nominated peers/competitors, and a live results workshop to walk you through the findings.

Should your organisation upgrade to Business Membership, you’ll save $200 on future trials and unlock a suite of premium benchmarking tools.

, Want to See How Your Contact Centre Really Performs?

You're already plugged into Australia’s most independent source of CX insights — now it’s time to turn the spotlight on your own centre.

This trial delivers a private, standards-based snapshot of how your contact centre performs — benchmarked against real customer interactions using the same criteria behind our national rankings.

Whether you lead a team or influence strategy, the Contact Centre CX Benchmarking PLUS Service helps uncover blind spots, validate strengths, and guide performance improvement.

Trial Cost: $697 +GST

Includes a full benchmarking report, comparisons against five nominated peers/competitors, and a live results workshop tailored to your goals.

Want to save $200? If your organisation joins as a Business Member first, you’ll pay just $497 +GST and unlock premium tools for your wider team.

, You're Already Ahead – Now Go Deeper

As an ACXPA Business Member, you’ve already unlocked exclusive access to Australia’s most trusted CX resources — and your trial pricing reflects that.

This is your chance to experience the Contact Centre CX Benchmarking PLUS Service firsthand — an independent, standards-based mystery shopping assessment of your centre, benchmarked using the same criteria behind Australia’s national rankings.

You’ll gain a private view of how your centre stacks up, insights into what customers actually experience, and tailored advice to help drive improvement where it matters most.

Member Price: $497 +GST (You save $200)

Includes a full benchmarking report, comparison against five nominated peers or competitors, and a personalised results workshop.

You're already set up for success — this is how you take the next step.

, Share This Opportunity with Your Clients

As an ACXPA Vendor Member, you’re already across what matters in the contact centre space — and this benchmarking trial could be the catalyst your clients need.

Our Contact Centre CX Benchmarking PLUS Service provides an independent, standards-based mystery shopping assessment that captures real customer experiences and benchmarks performance using the same criteria behind Australia’s national rankings.

If you work with contact centre clients who are serious about improving CX, accessibility, and agent performance — this trial is a practical, low-risk way to get them started.

Trial Cost: $697 +GST

Includes a full benchmarking report, comparison against five nominated peers or competitors, and a results workshop to guide next steps.

Let us know if you'd like co-branded materials to share — we’re here to support your client conversations.

📈 Top 3 Contact Centres in Australia Right Now

These are the top-performing contact centres in our national Call Centre Rankings, based on real customer interactions.

Leading Contact Centres in Australia
Best Overall CX - Q1 2025
acxpa rank 1
ENGIE (ENERGY Sector)73.4%
acxpa rank 2
RED ENERGY (ENERGY Sector)72.7%
acxpa rank 3
IINET (INTERNET Sector)70.5%

 

You’ve just seen the top CX scores in Australia based on the ACXPA Contact Centre CX Standards.

When you take part in the trial, you’ll discover your own CX score – benchmarked against the same criteria.

It’s private. It’s powerful. And it’s the first step to getting better.

Explore the Full Call Centre Rankings →

✅ What’s Included in the Call Centre Benchmarking Trial

  • Detailed benchmarking results specific to your contact centre
  • Your CX Ranking – see how you compare against peers, using the same criteria as Australia’s national leaderboard
  • Comparison against five nominated peers or competitors
  • A personalised results workshop to discuss key takeaways
  • Insights to improve performance across Accessibility, Agent Mastery and more

Need Help?

Call 03 9492 2871 or email insights@acxpa.com.au

🛒 Order Your Benchmarking PLUS Trial by Sector

Select your sector to begin your trial. If your sector isn’t listed, simply choose the general option — you’ll still receive a complete report and comparison against five nominated peers.

Orders are completed via a simple online form — you can pay securely by credit card or request an invoice.

Aged Care Banks Car Insurance Councils Education Energy Internet My Sector Isn’t Listed

📊 Learn More About Benchmarking Services in Your Sector

Each sector page provides a detailed overview of the benchmarking services available — including popular pre-built packages, customisable options, online pricing calculators, and comparison tools to help you find the right fit for your organisation.

Aged Care Banks Car Insurance Councils Education Energy Internet My Sector Isn’t Listed
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