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Discover how Australia’s contact centres are performing with independent, standards-based benchmarking across key sectors. Whether you're benchmarking your own centre, comparing industry trends, or exploring who’s leading the way nationally, you’ll find the data and insights here.
Track national-level call centre performance trends and quarterly averages.
Explore side-by-side comparisons of how different sectors stack up.
View Australia’s highest-performing call centres across key metrics.
Access the latest national report with CX insights, summaries, and quarterly trends.
Explore how contact centres are performing across key Australian industries, from banks and councils to aged care and energy providers.
Performance based on initial enquiries from families and carers regarding aged care options and service availability.
Rankings based on new product sales calls, including home loans, credit cards, and personal banking enquiries.
Metrics focused on new car insurance sales calls, covering quote requests, policy comparisons, and onboarding.
Metrics based on general enquiries from ratepayers, covering council services, rates, and local support.
Rankings based on prospective student enquiries, including course information, application support, and enrolment processes.
Performance on new sales enquiries, such as plan switches, new connections, and customer acquisition.
Call handling performance for new internet service enquiries, including provider switching and new home setups.
Our rankings are backed by industry standards and real-world assessments of contact centre performance. If you'd like to benchmark your centre, access deeper data, or understand the methodology behind the results, here’s where to start.
Explore the Australian Contact Centre CX Standards that form the foundation of our performance assessments.
👉 Learn MoreOur Contact Centre CX Benchmarking PLUS service provides monthly insights and compares your performance to nominated competitors.
👉 View Benchmarking DetailsAccess Australia’s leading resources for call centres and CX teams, including exclusive data, reports, webinars, and more.
👉 Explore Member BenefitsBe the first to know when new reports are released or rankings are updated.
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