Call Centre Rankings Industry Sectors Monthly Report Downloads
Download the monthly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.
Data includes:
- Wait Time
- IVR Layers
- Talk Time
- Total Experience Time
- Quality Scores
- Lots more!
Just select the month you’d like to download below.
You can also download quarterly industry sector reports >
View the Latest Call Centre Ranking Reports by Sector:
Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Aged Care Providers April 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, April 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | ACXPA-Members-Monthly-Report-Aged-Care-April-2025.pdf |
| Filesize | 143.25 KB |
| Version | 1 |
| Date added | May 29, 2025 |
| Category | Aged Care (Monthly Reports) |
Australian Aged Care Providers June 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, June 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | ACXPA-Members-Monthly-Report-Aged-Care-June-2025.pdf |
| Filesize | 143.52 KB |
| Version | 1 |
| Date added | July 14, 2025 |
| Category | Aged Care (Monthly Reports) |
Australian Aged Care Providers March 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, March 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | ACXPA-Members-Monthly-Report-Aged-Care-March-2025.pdf |
| Filesize | 142.86 KB |
| Version | 1 |
| Date added | April 27, 2025 |
| Category | Aged Care (Monthly Reports) |
Australian Aged Care Providers May 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, May 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | ACXPA-Members-Monthly-Report-Aged-Care-May-2025.pdf |
| Filesize | 143.33 KB |
| Version | 1 |
| Date added | July 14, 2025 |
| Category | Aged Care (Monthly Reports) |
