Call Centre Rankings Industry Sectors Monthly Report Downloads

Download the monthly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.

Data includes:

Wait Time
IVR Layers
Talk Time
Total Experience Time
Quality Scores
Lots more!

Just select the month you’d like to download below.

You can also download quarterly industry sector reports >

View the Latest Call Centre Ranking Reports by Sector:

ACXPA Individual Members get access to a range of premium resources, including self-paced training courses, exclusive industry data, premium downloads and lots more! Learn more >

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You have access to some downloads; however, to download all our content, you'll need an ACXPA Individual Membership (and access to a host of other benefits). Upgrade now >

, thanks for being an ACXPA Individual Member; you can download all the resources below!

, thanks for being an ACXPA Business Member! Most of our downloads require you to be logged in as an Individual Member - each download will tell you the restrictions.

You can allocate yourself an individual member from your Memberships Dashboard, and if you already have one, just look for the 'switch profile' option in the top menu bar.

, thanks for being an ACXPA Vendor Member! Most of our downloads require you to be logged in as an Individual Member - each download will tell you the restrictions.

You can allocate yourself an individual member from your Memberships Dashboard, and if you already have one, just look for the 'switch profile' option in the top menu bar.

Australian Aged Care Providers Q1 2025

This download is only available for ACXPA Members. Learn more >

Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q1 2025 Call Centre Rankings.

This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including:

Overall Rankings
Quality Score
Access Score
Average Wait Times
Menu Navigation Times
Total Message Time
Summary scores for each of the five Agent Mastery competencies
The four behaviour scores for the ENGAGE Agent Mastery Competency
Summary scores for each of the five Accessibility metrics

To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >

Filename	Q1-2025-AGED-CARE-ACXPA-Members-Quartely-Report.pdf
Filesize	139.43 KB
Version	1
Date added	April 27, 2025
Category	Aged Care (Quarterly Reports)

Australian Aged Care Providers Q2 2025

This download is only available for ACXPA Members. Learn more >

Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q2 2025 Call Centre Rankings.

This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including: