Call Centre Rankings Industry Sectors Monthly Report Downloads
Download the monthly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.
Data includes:
- Wait Time
- IVR Layers
- Talk Time
- Total Experience Time
- Quality Scores
- Lots more!
Just select the month you’d like to download below.
You can also download quarterly industry sector reports >
View the Latest Call Centre Ranking Reports by Sector:
Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Energy Retailers Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Energy Retailers. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Energy Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Energy Providers August 2023
Download a summary of the key results for the Energy Sector August 2023 Call Centre Rankings Report.
The summary data includes the following data for four random Energy Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Energy Providers that join our Contact Centre CX Benchmarking service will see the data for all the Energy Providers we assessed plus additional insights and call recordings for their energy business.
This download is only available for ACXPA Members. Learn more >
| Filename | Australian-Energy-Providers-Call-Centre-Rankings-August-2023-Results.png |
| Filesize | 62.54 KB |
| Version | 1 |
| Date added | October 18, 2023 |
| Category | Call Centre Ranking Reports, Energy Retailers (Monthly Reports) |
Energy Providers December 2023
Download the ACXPA Members summary of the key results for the Energy Sector December 2023 Call Centre Rankings Report.
The summary data includes the following data for three random Energy Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Energy Providers that purchase the Contact Centre CX Benchmarking service will see the data for ALL the Energy Providers we assessed, plus additional insights and call recordings for their energy business.
This download is only available for ACXPA Members. Learn more >
| Filename | Energy-Providers-December-2023-ACXPA-Members-Summary.pdf |
| Filesize | 126.82 KB |
| Version | 1 |
| Date added | January 21, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Energy Providers November 2023
Download the ACXPA Members summary of the key results for the Energy Sector November 2023 Call Centre Rankings Report.
The summary data includes the following data for three random Energy Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Energy Providers that purchase the Contact Centre CX Benchmarking service will see the data for ALL the Energy Providers we assessed, plus additional insights and call recordings for their energy business.
This download is only available for ACXPA Members. Learn more >
| Filename | Energy-Providers-November-2023-ACXPA-Members-Summary-1.pdf |
| Filesize | 122.82 KB |
| Version | 1 |
| Date added | January 21, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Energy Providers October 2023
Download the ACXPA Members summary of the key results for the Energy Sector October 2023 Call Centre Rankings Report.
The summary data includes the following data for four random Energy Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Energy Providers that join our Contact Centre CX Benchmarking service will see the data for ALL the Energy Providers we assessed, plus additional insights and call recordings for their energy business.
This download is only available for ACXPA Members. Learn more >
| Filename | Energy-Providers-October-2023-Members-Download.pdf |
| Filesize | 125.24 KB |
| Version | 1 |
| Date added | December 15, 2023 |
| Category | Energy Retailers (Monthly Reports) |
Energy Providers September 2023
Download the ACXPA Members summary of the key results for the Energy Sector September 2023 Call Centre Rankings Report.
The summary data includes the following data for four random Energy Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Energy Providers that join our Contact Centre CX Benchmarking service will see the data for all the Energy Providers we assessed plus additional insights and call recordings for their energy business.
This download is only available for ACXPA Members. Learn more >
| Filename | Australian-Energy-Providers-Call-Centre-Rankings-Summary-September-2023-Download.png |
| Filesize | 186.26 KB |
| Version | 1 |
| Date added | November 15, 2023 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers April 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector April 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Monthly-Report-April-2024.pdf |
| Filesize | 82.33 KB |
| Version | 1 |
| Date added | July 15, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers April 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members April 2025 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-April-2025-Monthly-Report.pdf |
| Filesize | 142.89 KB |
| Version | 1 |
| Date added | May 15, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers August 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector August 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Monthly-August-2024-Report.pdf |
| Filesize | 86.56 KB |
| Version | 1 |
| Date added | October 14, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers December 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector December 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Energy Retailers CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-December-2024-Monthly-Report.pdf |
| Filesize | 138.31 KB |
| Version | 1 |
| Date added | February 8, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers February 2024
Download the ACXPA Members Summary Report for the Australian Energy Sector February 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 02-FEB-2024-ENERGY-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 81.96 KB |
| Version | 1 |
| Date added | May 6, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers February 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members February 2025 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-February-2025-Monthly-Report.pdf |
| Filesize | 142.81 KB |
| Version | 1 |
| Date added | April 3, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers January 2024
Download the ACXPA Members Summary Report for the Australian Energy Sector January 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 01-JAN-2024-ENERGY-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 88.84 KB |
| Version | 1 |
| Date added | April 25, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers January 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members January 2025 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-January-2025-Monthly-Report.pdf |
| Filesize | 142.69 KB |
| Version | 1 |
| Date added | April 3, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers July 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector July 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-July-2024-Monthly-Report.pdf |
| Filesize | 87.32 KB |
| Version | 1 |
| Date added | September 23, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers July 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members July 2025 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-July-2025-Monthly-Report.pdf |
| Filesize | 143.07 KB |
| Version | 1 |
| Date added | September 1, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers June 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector June 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Monthly-Report-June-2024.pdf |
| Filesize | 87.29 KB |
| Version | 1 |
| Date added | September 7, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers June 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members June 2025 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-June-2025-Monthly-Report.pdf |
| Filesize | 143.01 KB |
| Version | 1 |
| Date added | July 14, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers March 2024
Download the ACXPA Members Summary Report for the Australian Energy Sector March 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 03-MARCH-2024-ENERGY-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 82.17 KB |
| Version | 1 |
| Date added | May 12, 2024 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers March 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members March 2025 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-March-2025-Monthly-Report.pdf |
| Filesize | 142.62 KB |
| Version | 1 |
| Date added | April 28, 2025 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers May 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector May 2024 Call Centre Rankings.
This report contains summary data for three random energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Monthly-Report-May-2024.pdf |
| Filesize | 86.67 KB |
| Version | 1 |
| Date added | August 8, 2024 |
| Category | Energy Retailers (Monthly Reports) |
