Call Centre Rankings Industry Sectors Monthly Report Downloads
Download the monthly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.
Data includes:
- Wait Time
- IVR Layers
- Talk Time
- Total Experience Time
- Quality Scores
- Lots more!
Just select the month you’d like to download below.
You can also download quarterly industry sector reports >
View the Latest Call Centre Ranking Reports by Sector:
Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Energy Retailers Call Centre Rankings Reports (Quarterly)
Quarterly Insights into the performance of Call Centres for Australian Energy Retailers. Select the quarter you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Energy Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Australian Energy Retailers Q1 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q1 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | Q1-2024-Energy-Retailers-ACXPA-Members-Report.pdf |
| Filesize | 82.43 KB |
| Version | 1 |
| Date added | May 31, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q1 2025 Call Centre Rankings
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Electricity Retailers Q1 2025 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall CX Rankings
- Accessibility Rankings
- Agent Mastery Rankings
- Average Wait Times
- Menu Navigation Times
- Total Messages Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ACXPA-Members-Quarterly-Report-Energy-Q1-2025.pdf |
| Filesize | 138.96 KB |
| Version | 1 |
| Date added | April 28, 2025 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q2 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q2 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Q2-Quarterly-Report.pdf |
| Filesize | 88.99 KB |
| Version | 1 |
| Date added | September 13, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q2 2025 Call Centre Rankings
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Electricity Retailers Q2 2025 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall CX Rankings
- Accessibility Rankings
- Agent Mastery Rankings
- Average Wait Times
- Menu Navigation Times
- Total Messages Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ACXPA-Members-Quarterly-Report-Energy-Q2-2025.pdf |
| Filesize | 139.03 KB |
| Version | 1 |
| Date added | July 14, 2025 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q3 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q3 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Energy Retailers CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Q3-2024-Quarterly-Report-1.pdf |
| Filesize | 89.03 KB |
| Version | 1 |
| Date added | December 18, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q4 2024 Call Centre Rankings
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q4 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall CX Rankings
- Accessibility Rankings
- Agent Mastery Rankings
- Average Wait Times
- Menu Navigation Times
- Total Messages Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-Q4-2024-Quarterly-Report.pdf |
| Filesize | 138.61 KB |
| Version | 1 |
| Date added | February 8, 2025 |
| Category | Energy Retailers (Quarterly Reports) |
