Call Centre Rankings Industry Sectors Quarterly Report Downloads
Download the quarterly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.
Data includes:
- Wait Time
- IVR Layers
- Talk Time
- Total Experience Time
- Quality Scores
- Lots more!
Just select the quarter you’d like to download below.
You can also download monthly industry sector reports >
View the Latest Call Centre Ranking Reports by Sector:
Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Call Centre Industry Rankings Quarterly Trend Reports
Quarterly Trend Reports into the performance of the Australian Call Centre Industry. Select the quarter you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Call Centres>
You must be an ACXPA Member to download the Quarterly Trend reports Learn more >
Australian Call Centre Rankings by Industry Sectors Q1 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q1 2024 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format. View more insights on your Members Call Centre Rankings Dashboard >
| Filename | Q1-2024-ACXPA-Members-INDUSTRY-Quarterly-Report.pdf |
| Filesize | 165.76 KB |
| Version | 1 |
| Date added | June 2, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q1 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q1 2025 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format (A3 size). View more insights on your Members Call Centre Rankings Dashboard >
| Filename | Q1-2025-Australia-ACXPA-Members-Quarterly-Report.pdf |
| Filesize | 135.09 KB |
| Version | acxpa members quarterly report |
| Date added | July 14, 2025 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q2 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q2 2024 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format. View more insights on your Members Call Centre Rankings Dashboard >
| Filename | INDUSTRY-ACXPA-Members-Q2-2024-Quarterly-Report.pdf |
| Filesize | 163.42 KB |
| Version | 1 |
| Date added | September 15, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q2 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q2 2025 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format (A3 size). View more insights on your Members Call Centre Rankings Dashboard >
| Filename | Q2-2025-Australia-ACXPA-Members-Quarterly-Report.pdf |
| Filesize | 134.47 KB |
| Version | acxpa members quarterly report |
| Date added | July 14, 2025 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q3 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q3 2024 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format. View more insights on your Members Call Centre Rankings Dashboard >
| Filename | INDUSTRY-ACXPA-Members-Q3-2024-Quarterly-Report.pdf |
| Filesize | 164.54 KB |
| Version | 1 |
| Date added | December 19, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q4 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q4 2024 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format. View more insights on your Members Call Centre Rankings Dashboard >
| Filename | INDUSTRY-ACXPA-Members-Q4-2024-Quarterly-Report.pdf |
| Filesize | 163.94 KB |
| Version | 1 |
| Date added | January 13, 2025 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q4 2023
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q4 2023 that assessed the performance of call centres across six industry sectors in Australia.
The summary data includes the following by industry sector:
- Overall performance scores
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
| Filename | Q4-2023-National-Call-Centre-Rankings-ACXPA-Members-Download.pdf |
| Filesize | 162.34 KB |
| Version | 1 |
| Date added | February 26, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
