The Q4 2024 Car Insurance Call Centre Rankings Report Will Be Out Soon!
Keen to see the latest results?
Our Q3 2024 Car Insurance Call Centre Benchmarking Report is already empowering Australian car insurance providers to make data-driven decisions, elevate customer experiences, and optimise their operations like never before.
And the insights don’t stop there.
Take Your Insights to the Next Level
The upcoming Q4 2024 Car Insurance Sector Call Centre Rankings will reveal the latest trends and benchmarks, helping your organisation stay ahead of the competition. Subscribers and members receive:
Car Insurance sector averages and trends across these five essential metrics:
- Average Wait Times: How long customers are left waiting in the queue.
- Percentage of Calls Answered Within 10 Minutes: A critical measure of responsiveness.
- Agent Mastery (Soft Skills): Evaluating the human connection in customer interactions.
- Accessibility: How easy it is for customers to reach a live agent.
- Overall Customer Experience (CX) Ranking: The car insurance provider’s overall position in the sector.
Subscribe now to receive the latest report as soon as it’s published.
Or, become a member for access to monthly updates, additional metrics, and individual performance insights for three randomly selected car insurance providers each month and quarter.
Want the Ultimate Competitive Edge?
Our Car Insurance CX Benchmarking Service delivers unparalleled access to your full call centre performance data and insights into any five competitors of your choice.
Gain the ultimate advantage and stay ahead of the curve.
View Car Insurance Q3 2024 report >
Data accurate as of Jan 2025
Compare Your Access: Unlock More Car Insurance Sector Insights with ACXPA
Here’s a quick breakdown of what you can access as a Visitor, Subscriber, or Member.
See how upgrading your access can unlock exclusive benefits, from detailed car insurance sector benchmarking insights to training and networking opportunities designed to elevate your success.
Explore the benefits below and take the next step to ensure you’re getting the most out of ACXPA’s industry-leading resources.
| Feature | Visitors (Your Access) | Subscribers (Free) | Members (Paid) |
|---|---|---|---|
| Car Insurance Sector Reports | |||
| Read the Executive Summary for the Quarterly Car Insurance Sector Report | ✔ | ✔ | ✔ |
| View the Top 3 and Lowest-ranked Insurance Provider across 5 key metrics, plus additional insights. | - | ✔ | ✔ |
| View Top & Lowest Scores for Car Insurance Providers (8 metrics) | - | - | ✔ |
| Access Individual Performance Data for Three Random Car Insurance Providers Each Month & Quarter | - | - | ✔ |
| Download Detailed Monthly & Quarterly Data Reports (PDF) | - | - | ✔ |
| Access Exclusive Car Insurance Sector YTD Data & Trend Insights (Members-Only Page) | - | - | ✔ |
| View All Historical Quarterly Reports | - | - | ✔ |
| Additional ACXPA Member Benefits | |||
| Access exclusive discounts on our Car Insurance Providers CX Benchmarking Service | - | - | ✔ |
| Access to Australia's Leading Contact Centre Resources | - | - | ✔ |
| Discounts to Events & Live Training | - | - | ✔ |
Ready to Unlock the Full Picture?
- Subscribe now for a free alert when the Q4 2024 Car Insurance Sector Call Centre Rankings are released.
- Or, take the next step and become an ACXPA Member to instantly access comprehensive insights, exclusive resources, and member-only benefits!
Subscribe Now (free)
The Q4 2024 Car Insurance Call Centre Rankings Report Will Be Out Soon!
Hi ,
Keen to see the latest results?
As a subscriber, you’re already ahead of the curve, accessing exclusive benchmarking insights to help you make data-driven decisions, enhance customer experiences, and optimise operations.
To ensure you’re notified as soon as the Q4 2024 Car Insurance Sector Data is released, please take a moment to update your email preferences and select ‘Car Insurance Alerts.’
But why stop there?
By upgrading to an ACXPA Membership, you unlock a whole new level of benefits, including:
- Monthly Car Insurance Sector Reports: Get actionable insights every month, not just quarterly.
- YTD and Lifetime Trends: Access comprehensive, long-term performance data for the car insurance sector.
- Individual Car Insurance Providers Insights: See performance data for three randomly selected car insurance providers each month and quarter.
- Exclusive Discounts: Save up to 25% on live CX Skills Training and 50% on ACXPA events.
- Networking Tools: Connect with other members in private groups to share strategies and ideas.
- Self-Paced Training Courses: Access interactive, on-demand training to upskill your team.
Upgrading to membership ensures you’re always one step ahead with the most comprehensive tools and insights available in the industry.
Ready to unlock the full potential of your insights?
Compare Your Access: Unlock More Car Insurance Insights with an ACXPA Membership
| Feature | Subscribers (Current) | Members (Paid) |
|---|---|---|
| Car Insurance Sector Reports | ||
| Access the Executive Summary of the Quarterly Car Insurers Sector Report | ✔ | ✔ |
| View the Top 3 and Lowest rankings across 5 key metrics, plus additional insights | ✔ | ✔ |
| View Top & Lowest Scores for Car Insurance Providers (8 metrics) | - | ✔ |
| Access Individual Performance Data for Three Random Car Insurance Providers Each Month & Quarter | - | ✔ |
| Download Detailed Monthly & Quarterly Data Reports (PDF) | - | ✔ |
| Access Exclusive Car Insurance Sector YTD Data & Trend Insights (Members-Only Page) | - | ✔ |
| View All Historical Quarterly Reports | - | ✔ |
| Additional ACXPA Member Benefits | ||
| Access exclusive discounts on our Car Insurance CX Benchmarking Service | - | ✔ |
| Access to Australia's Leading Contact Centre Resources | - | ✔ |
| Access to Australia's Leading Members Directory & Networking Tools | - | ✔ |
| Discounts to Events & Live Training | - | ✔ |
The Q4 2024 Car Insurance Call Centre Rankings Report Will Be Out Soon!
Hi ,
Keen to see the latest results?
As a valued ACXPA Member, you have exclusive access to Australia’s most comprehensive car insurance sector insights and tools, including:
- Previous Quarter Car Insurance Sector Reports: Dive into the trends and performance data that drive strategic decision-making.
- Monthly and Quarterly Downloads, YTD and Lifetime Trends: Your Members-Only Car Insurance Sector Data Page is your gateway to detailed, actionable insights—anytime you need them.
- Exclusive Discounts on the Car Insurance CX Benchmarking Service: Unlock the ultimate edge with tailored insights, including full monthly performance data and benchmarking against any five chosen competitors.
Stay in the know!
To ensure you never miss an update when new care insurance sector data is published, make sure Car Insurance Alerts are selected in your email preferences >
Hi , as a Business Member, please log into your Individual Membership to access this content. Not sure how? View the Business Members FAQs >
Hi , as a Vendor Member, please log into your Individual Membership to access this content. Not sure how? View the Vendor Members FAQs >
