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Empathy Statements for Customer Service
Empathy Statements for Customer Service

Use these Empathy Statements for customer service or call centre work that will help diffuse the situation and calm down an angry customer.

Read article >
10
Oct
Tax Deductions for Contact Centre Workers in 2022
Tax Deductions for Contact Centre Workers

Free guide on what you can (and can't!) claim as Tax Deductions for Contact Centre Workers.

Read article >
01
Sep
Active listening skills and tips for call centres
Active Listening Skills for Call Centres

Learn why Active Listening Skills are so critical in the call centre along with 5 tips on how to instantly improve your performance.

Read article >
01
Sep
ACXPA Phonetic Alphabet Customer Service
Phonetic Alphabet Free Download

View, listen to or download the phonetic alphabet used in call centres or customer service including a PDF desktop guide to stick on your desk/monitor.

Read article >
01
Sep
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