CX Fundamentals Visitor Quiz 2

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CX Fundamentals Quiz 2

CX Fundamentals - Visitor Quiz 2

If you're new to Customer Experience or just starting to find your way, test your knowledge on some fundamental CX practices, processes and methodologies in this 10-question CX Fundamentals Quiz 2.

The number of attempts remaining is 1

1 / 10

What is a common tool used to visually represent the touchpoints of a customer’s journey?

2 / 10

Which of the following is a key benefit of investing in CX?

3 / 10

What is typically the goal of a Customer Experience (CX) strategy?

4 / 10

In CX, what is “moment of truth”?

5 / 10

Which of the following best defines “omnichannel” in a CX context?

6 / 10

Which of the following is NOT a CX metric?

7 / 10

Which approach focuses on understanding customer needs to provide personalised service?

8 / 10

What is the primary purpose of a Voice of the Customer (VoC) program?

9 / 10

Which term refers to the entire journey a customer has with a brand, from awareness to advocacy?

10 / 10

What does "personalisation" in CX typically refer to?

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CX Fundamentals Subscriber Quiz 2

, as a Subscriber, you can attempt each of our quizzes once and see the correct answers as you progress through each quiz.

By upgrading to a membership, you’ll be able to retake each quiz as many times as you like, plus when you achieve 100%, you can download a certificate of achievement!

Of course, you’ll also be able to access all the other premium member benefits to help you on your CX journey as well, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group to connect with other CX members and lots more!

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CX Fundamentals Member Quiz 2

, as a member, you can attempt the quiz as many times as you need, and when you achieve 100%, you can instantly download your certificate of achievement.

You can also view all your certificates and quiz progress in your Quiz Dashboard and don’t forget you’ve also got access to other great CX resources, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group with other CX members and lots more!

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