CX Roundtable • June 2026

CX Strategy Part 2: Embedding CX Into the Organisation

Why do so many CX strategies sound right on paper — and how do you tell whether the gap with business reality is a strategy problem, a culture problem, or simply behaviour?

Host: Kevin Perry
Panel: Campbell Davies, James McIntyre, Karleen Radford
Duration: 46:38
Explore MembershipWatch latest free →

Watch the full roundtable

This roundtable is in the Members' Roundtable library.

Members' library · June 2026 CX Roundtable Watch it with Membership See everything Members get

Members get more

Want this roundtable, and every one before it?

The June 2026 CX Roundtable is in the Members' Roundtable library. Membership opens every past session, plus the tools to get through them fast.

  • Key momentsJump straight to the parts of the discussion that matter.
  • Key slidesEvery slide, linked to the moment it's discussed.
  • Leader briefA ready-made summary to share with your team.
  • Practical takeawaysClear actions you can use in your own operation.
  • The full Roundtable libraryEvery past session, with searchable transcripts.
  • Roundtable AI AssistantAsk a question and get answers from every session.
Explore Membership Watch the latest replay free

🔑 Have an access code?

Enter it below to unlock this roundtable instantly — no account needed.

Access codes are shared directly by ACXPA or event partners.

June 2026 CX Roundtable Host & Panel

The practitioners behind the discussion.

Host Kevin Perry

Kevin Perry

Head of Customer Experience & Personalisation, IVE Group

Connect on LinkedIn
Now recruiting panellists

🎤 Want to join the panel?

We're looking for experienced CX leaders, practitioners and vendors to join our rotating panel. No scripts, no sales pitches — just sharp, unscripted discussion that shapes the industry.

  • Build your profile as a thought leader in front of a live industry audience
  • Get exposure across video archives, our website and social channels
  • Held first Wednesday of each month, 14:00–15:00 AET
Apply to join the panel →