CX Roundtable • June 2026

CX Strategy Part 2: Embedding CX Into the Organisation

Why do so many CX strategies sound right on paper — and how do you tell whether the gap with business reality is a strategy problem, a culture problem, or simply behaviour?

Host: Kevin Perry
Panel: Campbell Davies, James McIntyre, Karleen Radford
Duration: 46:38
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June 2026 CX Roundtable Host & Panel

The practitioners behind the discussion.

Host Kevin Perry

Kevin Perry

Head of Customer Experience & Personalisation, IVE Group

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