CX Roundtable • July 2026

Customer Understanding & Insights - Part 1: Feedback Isn't Insight

Why do so many organisations collect endless customer feedback yet still struggle to truly understand their customers — and how do you turn that feedback into insight that actually drives decisions?

Host: Kevin Perry
Panel: Campbell Davies, James McIntyre
Duration: 48:46
Explore MembershipSubscribe free

Watch the full roundtable

Unlock the replay and premium roundtable insights below.

Watch the replay + unlock everything

You can watch this replay free.

Subscribe free to watch the full replay — or join as a Member to also unlock key moments, slides, the leader brief, practical takeaways and the complete archive of past roundtables.

  • 🎬 Full replay — free with a Subscriber account
  • ⚡ Key moments & slides — Members only
  • 📝 Leader brief & summary — Members only
  • ✅ Practical takeaways — Members only
  • 📚 Full replay archive — Members only
  • 📊 Benchmarking & resources — Members only
Explore Membership

Subscribe free — watch this replay

July 2026 CX Roundtable Host & Panel

The practitioners behind the discussion.

Host Kevin Perry

Kevin Perry

Head of Customer Experience & Personalisation, IVE Group

Connect on LinkedIn
Now recruiting panellists

🎤 Want to join the panel?

We're looking for experienced CX leaders, practitioners and vendors to join our rotating panel. No scripts, no sales pitches — just sharp, unscripted discussion that shapes the industry.

  • Build your profile as a thought leader in front of a live industry audience
  • Get exposure across video archives, our website and social channels
  • Held first Wednesday of each month, 14:00–15:00 AET
Apply to join the panel →