CX Roundtable • July 2026

Customer Understanding & Insights - Part 1: Feedback Isn't Insight

Why do so many organisations collect endless customer feedback yet still struggle to truly understand their customers — and how do you turn that feedback into insight that actually drives decisions?

Host: Kevin Perry
Panel: Campbell Davies, James McIntyre
Duration: 48:46
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July 2026 CX Roundtable Host & Panel

The practitioners behind the discussion.

Host Kevin Perry

Kevin Perry

Head of Customer Experience & Personalisation, IVE Group

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