CX Roundtable • October 2026

Why CX must lead with financials, not feelings, in a squeeze

Why is CX still the first budget cut when customers and businesses are both feeling the squeeze — and how do CX leaders prove, in dollars, that better experiences retain revenue and lower cost?

Host: Justin Tippett
Panel: Kevin Perry, Samantha Middlebrook, James McIntyre
Duration: 57:19
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October 2026 CX Roundtable Host & Panel

The practitioners behind the discussion.

Panellist Kevin Perry

Kevin Perry (CCXP)

Customer Strategy, Experience & Growth Leader

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