ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Car Insurance Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Car Insurance companies. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of car insurance companies in Australia >
You must be an ACXPA Member to download the reports! Learn more >
Australian Car Insurance Providers September 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector September 2024 Call Centre Rankings.
This report contains summary data for three random car insurance providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-September-2024-Monthly-Report.pdf |
| Filesize | 87.98 KB |
| Version | 1 |
| Date added | October 21, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurance Providers August 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector August 2024 Call Centre Rankings.
This report contains summary data for three random car insurance providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-Monthly-August-2024-Report.pdf |
| Filesize | 87.32 KB |
| Version | 1 |
| Date added | October 14, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurance Providers July 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector July 2024 Call Centre Rankings.
This report contains summary data for three random car insurance providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-Monthly-July-2024-Report.pdf |
| Filesize | 89.93 KB |
| Version | 1 |
| Date added | October 14, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurance Providers June 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector June 2024 Call Centre Rankings.
This report contains summary data for three random car insurance providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-Monthly-Report-June-2024.pdf |
| Filesize | 88.02 KB |
| Version | 1 |
| Date added | September 7, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurers May 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector May 2024 Call Centre Rankings.
This report contains summary data for three random car insurers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-Monthly-Report-May-2024.pdf |
| Filesize | 87.40 KB |
| Version | 1 |
| Date added | August 8, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurers April 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector April 2024 Call Centre Rankings.
This report contains summary data for three random car insurers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-April-2024.pdf |
| Filesize | 82.29 KB |
| Version | 1 |
| Date added | July 14, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurers March 2024
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector March 2024 Call Centre Rankings.
This report contains summary data for three random car insurers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 03-MARCH-CAR-INSURANCE-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 80.66 KB |
| Version | 1 |
| Date added | May 27, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurers February 2024
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector February 2024 Call Centre Rankings.
This report contains summary data for three random car insurers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 02-FEB-2024-CAR-INSURANCE-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 81.03 KB |
| Version | 1 |
| Date added | May 6, 2024 |
| Category | Car Insurance (Monthly Reports) |
Australian Car Insurers January 2024
Download the ACXPA Members Summary Report for the Australian Car Insurance Sector January 2024 Call Centre Rankings.
This report contains summary data for three random car insurers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Car Insurers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 01-JAN-2024-CAR-INSURANCE-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 86.12 KB |
| Version | 1 |
| Date added | April 25, 2024 |
| Category | Car Insurance (Monthly Reports) |
Car Insurance December 2023
Download a summary of the Call Centre Rankings for the Australian Car Insurance Sector in December 2023.
The summary data includes the following Call Centre Ranking data for three random car insurance companies, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Car insurance companies that purchase our Contact Centre CX Benchmarking will see the data for all the car insurance companies we assessed, plus additional insights and call recordings for their own contact centre.
- View other available monthly report downloads >
- View the public monthly reports for Car Insurance Providers >
This download is only available for ACXPA Members. Learn more >
| Filename | Car-Insurance-December-2023.pdf |
| Filesize | 124.54 KB |
| Version | 1 |
| Date added | February 12, 2024 |
| Category | Car Insurance (Monthly Reports) |
Car Insurance November 2023
Download a summary of the Call Centre Rankings for the Australian Car Insurance Sector in November 2023.
The summary data includes the following Call Centre Ranking data for three random car insurance companies, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Car insurance companies that purchase our Contact Centre CX Benchmarking will see the data for all the car insurance companies we assessed, plus additional insights and call recordings for their own contact centre.
- View other available monthly report downloads >
- View the public monthly reports for Car Insurance Providers >
This download is only available for ACXPA Members. Learn more >
| Filename | Car-Insurance-November-2023.pdf |
| Filesize | 122.54 KB |
| Version | 1 |
| Date added | February 12, 2024 |
| Category | Car Insurance (Monthly Reports) |
Car Insurance October 2023
Download a summary of the key results for the Australian Car Insurance Sector in October 2023.
The summary data includes the following Call Centre Ranking data for four random car insurance companies we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Car insurance companies that join our Contact Centre CX Benchmarking service will see the data for all the car insurance companies we assessed, plus additional insights and call recordings for their own contact centre.
This download is only available for ACXPA Members. Learn more >
| Filename | ACXPA-Car-Insurance-Call-Centre-Rankings-Oct-23-Download.pdf |
| Filesize | 253.53 KB |
| Version | 1 |
| Date added | November 28, 2023 |
| Category | Car Insurance (Monthly Reports) |
