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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Banks October 2023
Download a summary of the key results for the Banking Sector October 2023 Call Centre Rankings Report.
The summary data includes the following data for three random Banks we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
To see the data for ALL banks, purchase the Contact Centre CX Benchmarking and you’ll also receive additional insights and call recordings for your bank, plus benchmarking data of your bank against any five banks you nominate.
- View other available monthly reports downloads>
- View the public reports each month for Australian Banks >
This download is only available for ACXPA Members. Learn more >
| Filename | Australian-Call-Centre-Rankings-Summary-October-2023-Download-1.pdf |
| Filesize | 124.74 KB |
| Version | 1 |
| Date added | December 24, 2023 |
| Category | Banks (Monthly Reports) |
