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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Banks September 2023
Download a summary of the key results for the Banking Sector September 2023 Call Centre Rankings Report.
The summary data includes the following data for four random Banks we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Banks that join our Contact Centre CX Benchmarking service will see the data for all the banks we assessed plus additional insights and call recordings for their bank.
This download is only available for ACXPA Members. Learn more >
| Filename | Australian-Banks-Summary-Results-Download.png |
| Filesize | 211.40 KB |
| Version | 1 |
| Date added | November 4, 2023 |
| Category | Banks (Monthly Reports) |
