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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Car Insurance December 2023
Download a summary of the Call Centre Rankings for the Australian Car Insurance Sector in December 2023.
The summary data includes the following Call Centre Ranking data for three random car insurance companies, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Car insurance companies that purchase our Contact Centre CX Benchmarking will see the data for all the car insurance companies we assessed, plus additional insights and call recordings for their own contact centre.
- View other available monthly report downloads >
- View the public monthly reports for Car Insurance Providers >
This download is only available for ACXPA Members. Learn more >
| Filename | Car-Insurance-December-2023.pdf |
| Filesize | 124.54 KB |
| Version | 1 |
| Date added | February 12, 2024 |
| Category | Car Insurance (Monthly Reports) |
