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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Internet Providers October 2023
Download the ACXPA Members Summary Report for the Internet Providers Sector October 2023 Call Centre Rankings.
This report contains summary performance data for three random Internet Providers we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
This report contains data for three Internet Providers only.
To see the data for ALL Internet Providers, please purchase the Contact Centre CX Benchmarking that also includes additional insights and call recordings for your business, plus benchmarking data against any five Internet Providers you nominate.
- View other Internet Provider reports to download >
- View the published monthly reports for Australian Internet Providers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | Internet-October-2023.pdf |
| Filesize | 124.82 KB |
| Version | 1 |
| Date added | January 28, 2024 |
| Category | Internet Retailers (Monthly Reports) |
