We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!
Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!
We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).
ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Employee Replacement Cost Calculator
When an employee decides to leave your business, it can be draining both emotionally and financially.
But how much does it actually cost in hard numbers?
Whether you are trying to work out the costs for your own business, or you are looking for some supporting data to support an investment in activities to improve your employee engagement, change recruitment processes etc., this employee replacement cost calculator (aka Employee Turnover Cost Calculator) is here to help.
The calculator is built in Excel and has been designed to be easy to use – just enter the required data and it will calculate the figures for you.
It includes both direct and indirect costs such as:
- Training costs
- Lost productivity
- Admin support
- Team Leader/Manager support and lots more!
The Excel sheet is unlocked to enable you to edit/add/delete data as needed to customise it exactly as you need.
Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?
The Employee Replacement Cost Calculator is only available to download for ACXPA individual Members. Learn more >
|September 23, 2023
|Contact Centre Management, General Business