ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library, a powerful members directory, exclusive industry insights & data and lots more! See which membership is right for you >

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Call Centre Ranking Reports

Employee Replacement Cost Calculator

When an employee decides to leave your business, it can be draining both emotionally and financially.

But how much does it actually cost in hard numbers?

Whether you are trying to work out the costs for your own business, or you are looking for some supporting data to support an investment in activities to improve your employee engagement, change recruitment processes etc., this employee replacement cost calculator (aka Employee Turnover Cost Calculator) is here to help.

The calculator is built in Excel and has been designed to be easy to use – just enter the required data and it will calculate the figures for you.

It includes both direct and indirect costs such as:

Training costs
Lost productivity
Admin support
Team Leader/Manager support and lots more!

The Excel sheet is unlocked to enable you to edit/add/delete data as needed to customise it exactly as you need.

Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?

Learn more about Employee Turnover >

P.S You may also be interested in the Employee Turnover Rate Calculator or Employee Attrition Rate Calculator

The Employee Replacement Cost Calculator is only available to download for ACXPA individual Members. Learn more >

Filename	Employee-Replacement-Costs-Calculator-1.xlsx
Filesize	60.30 KB
Version	2.0
Date added	September 23, 2023
Category	Contact Centre Management, General Business