The Full Q1 2025 Energy Retailers Call Centre Rankings Report Will Be Coming Soon!
Keen to see the latest results?
Our Q4 2024 Energy Retailers Call Centre Benchmarking Report is already empowering Australian Energy Retailers to make data-driven decisions, elevate customer experiences, and optimise their operations like never before.
And the insights don’t stop there.
Take Your Insights to the Next Level
The upcoming Q1 2025 Energy Retailers Sector Call Centre Rankings will reveal the latest trends and benchmarks, helping your energy business stay ahead of the competition. Subscribers and members receive:
Energy Retailer sector averages and trends across these five essential metrics:
- Overall Customer Experience (CX) Ranking: The Energy Retailers’ overall position in the sector.
- Accessibility: How easy it is for customers to reach a live agent.
- Agent Mastery (Soft Skills): Evaluating the human connection in customer interactions.
- Percentage of Calls Answered Within 10 Minutes: A critical measure of responsiveness.
- Average Wait Times: How long customers are left waiting in the queue.
Subscribe now to receive the latest report as soon as it’s published.
Or, become a member for access to monthly updates, additional metrics, and individual performance insights for three randomly selected Energy Retailers each month and quarter.
Want the Ultimate Competitive Edge for Your Energy Business?
Our Energy Retailers CX Benchmarking Service delivers unparalleled access to your full call centre performance data and insights into any five competitors of your choice.
Gain the ultimate advantage and stay ahead of the curve!
View the Energy Retailers Q3 2024 Report >
Data accurate as of Jan 2025
Compare Your Access: Unlock More Energy Retailers Sector Insights with ACXPA
Here’s a quick breakdown of what you can access as a Visitor, Subscriber, or Member.
See how upgrading your access can unlock exclusive benefits, from detailed Energy Retailers sector benchmarking insights to training and networking opportunities designed to elevate your success.
Explore the benefits below and take the next step to ensure you’re getting the most out of ACXPA’s industry-leading resources.
| Feature | Visitors (Your Access) | Subscribers (Free) | Members (Paid) |
|---|---|---|---|
| Retail Energy Sector Reports | |||
| Read the Executive Summary for the Quarterly Energy Retail Sector Report | ✔ | ✔ | ✔ |
| View the Top 3 and Lowest-ranked Energy Retailer across 5 key metrics, plus additional insights. | - | ✔ | ✔ |
| View Top & Lowest Scores for Energy Retailers (8 metrics) | - | - | ✔ |
| Access Individual Performance Data for Three Random Energy Retailers Each Month & Quarter | - | - | ✔ |
| Download Detailed Monthly & Quarterly Data Reports (PDF) | - | - | ✔ |
| Access Exclusive Energy Retail Sector YTD Data & Trend Insights (Members-Only Page) | - | - | ✔ |
| View All Historical Quarterly Reports | - | - | ✔ |
| Additional ACXPA Member Benefits | |||
| Access exclusive discounts on our Energy Retailers CX Benchmarking Service | - | - | ✔ |
| Access to Australia's Leading Contact Centre Resources | - | - | ✔ |
| Discounts to Events & Live Training | - | - | ✔ |
Ready to Unlock the Full Picture?
- Subscribe now for a free alert when the Q1 2025 Energy Retailers Call Centre Rankings are released.
- Or, take the next step and become an ACXPA Member to instantly access comprehensive insights, exclusive resources, and member-only benefits!
Subscribe Now (free)
The Full Q1 2025 Energy Retailers Call Centre Rankings Report Will Be Coming Soon!
Hi ,
Keen to see the latest results?
As a subscriber, you’re already ahead of the curve, accessing exclusive benchmarking insights to help you make data-driven decisions, enhance customer experiences, and optimise operations.
To ensure you’re notified as soon as the Q1 2025 Energy Retailers Call Centre Ranking Report is released, please take a moment to update your email preferences and select ‘Energy Retailer Alerts.’
But why stop there?
By upgrading to an ACXPA Membership, you unlock a whole new level of benefits, including:
- Monthly Energy Retailers Sector Reports: Get actionable insights every month, not just quarterly.
- YTD and Lifetime Trends: Access comprehensive, long-term performance data for the Energy Retailers sector.
- Individual Energy Retailers Insights: See performance data for three randomly selected Energy Retailers each month and quarter.
- Exclusive Discounts: Save up to 25% on live CX Skills Training and 50% on ACXPA events.
- Networking Tools: Connect with other members in private groups to share strategies and ideas.
- Self-Paced Training Courses: Access interactive, on-demand training to upskill your team.
Upgrading to membership ensures you’re always one step ahead with the most comprehensive tools and insights available in the industry.
Ready to unlock the full potential of your insights?
Compare Your Access: Unlock More Energy Retailers Insights with an ACXPA Membership
| Feature | Subscribers (Current) | Members (Paid) |
|---|---|---|
| Energy Retailer Sector Reports | ||
| Access the Executive Summary of the Quarterly Energy Retailers Sector Report | ✔ | ✔ |
| View the Top 3 and Lowest rankings across 5 key metrics, plus additional insights | ✔ | ✔ |
| View Top & Lowest Scores for Energy Retailers (8 metrics) | - | ✔ |
| Access Individual Performance Data for Three Random Energy Retailers Each Month & Quarter | - | ✔ |
| Download Detailed Monthly & Quarterly Data Reports (PDF) | - | ✔ |
| Access Exclusive Energy Retailer Sector YTD Data & Trend Insights (Members-Only Page) | - | ✔ |
| View All Historical Quarterly Reports | - | ✔ |
| Additional ACXPA Member Benefits | ||
| Access exclusive discounts on our Energy Retailers CX Benchmarking Service | - | ✔ |
| Access to Australia's Leading Contact Centre Resources | - | ✔ |
| Access to Australia's Leading Members Directory & Networking Tools | - | ✔ |
| Discounts to Events & Live Training | - | ✔ |
The Full Q1 2025 Energy Retailers Call Centre Rankings Report Will Be Coming Soon!
Hi ,
Keen to see the latest results?
As a valued ACXPA Member, you have exclusive access to Australia’s most comprehensive Energy Retailers sector insights and tools, including:
- Previous Quarter Energy Retailers Sector Reports: Dive into the trends and performance data that drive strategic decision-making.
- Monthly and Quarterly Downloads, YTD and Lifetime Trends: Your Members-Only Energy Retailer Sector Data Page is your gateway to detailed, actionable insights—anytime you need them.
- Exclusive Discounts on the Energy Retailers CX Benchmarking Service: Unlock the ultimate edge for your contact centre with tailored insights, including full monthly performance data and benchmarking results against any five chosen competitors.
Stay in the know!
To ensure you never miss an update when new retail energy sector data is published, make sure Energy Retailer Alerts are selected in your email preferences >
Hi , as a Business Member, please log into your Individual Membership to access this content. Not sure how? View the Business Members FAQs >
Hi , as a Vendor Member, please log into your Individual Membership to access this content. Not sure how? View the Vendor Members FAQs >
