Articles by Evgueni Iakhontov
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A highly motivated and passionate IT leader, who has been instrumental in steering organisations through significant transformations and growth. Since 2023, I lead Revity – an IT consultancy focusing on helping organisations to improve their Contact Centres by building great digital experiences, intelligent IVRs, smart routing and automation of the manual tasks to improve agent’s efficiency.
Contact Centres and Digital Platforms: A Symbiotic Bond
This article explores the symbiotic relationship between digital platforms and contact centres for improving customer service and operational efficiency.
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