ACXPA Member Bites Speaker Information

The Process for Recording an ACXPA Member Bites Session

If you are interested in presenting ACXPA Member Bites session, we’ve made the process as simple as possible to ensure we respect your time whilst still ensuring we can make you appear your best!

When do I have to record my session? 

We will work with you to find the most suitable date and time – we can typically record on any day of the week, and even on weekends! We’re also happy to record outside of normal business hours if that is more convenient for you.

 

What happens during the recording?

Our aim is to ensure your presentation looks great so you present well, and it makes for good watching for our members.

When you first connect via our special link (that will be provided to you for the agreed date/time of your recording) we’ll first spend a little bit of time setting up the various views we use and making sure you are in frame and looking good!

We’ll also check your audio to make sure our members can hear you easily.

We’ll then guide you through the process on how to start your presentation and we’ll control all the slides, different views etc so all you have to do is focus on presenting.

 

For the Interview/Q&A format, will I be told the questions in advance?

We think a natural conversation style always works best rather than scripted questions and answers. However, we’ll work with you in advance to ensure you are comfortable with what will be covered.

Remember, we aren’t 60 Minutes! We aren’t trying to trip you up, we are giving you a platform to shine.

 

For the Presentation/Keynote format, do you need my slides in advance?

Yes. We load your slides into our platform and will control them for you, enabling you to just focus on presenting.

 

What is the main objective of the ACXPA Member Bites?

For too long, our industry has been addicted to sponsored webinars and vendor-generated content as a way to gain access to experts or they have had to attend an annual conference that is typically produced by professional event organisations who have no vested interest in our industry.

We want to provide a safe, trusted resource for members to learn and hear from a wide variety of people working in our industry without having to contend with a compulsory sales pitch or being added to another mailing list.

We were also keen to help facilitate cross-pollination of our skills across the different customer channels and industry sectors so that collectively we can all elevate our skills to improve our effectiveness.

 

What’s in it for me?

People volunteer to present an ACXPA Member Bites session for a variety of reasons, including:

• The desire to ‘give back’ to our industry and help others learn.
• To increase their profile within the industry to create further career opportunities.
• To share experiences that can prevent others from making similar mistakes!
• To support ACXPA and the work we are doing to move our industry forward.

We actively market the ACXPA Member Bites to our audience (the largest in Australia of CX and Contact Centre Professionals), so it’s great exposure for you/your company.

All upcoming speakers will be promoted across our website and media channels, and we produce a range of marketing materials including social media banners etc. that you can share to further boost your profile as a speaker.

 

Who are the typical audience members?

ACXPA caters to a wide variety of members working in customer-related roles across the voice, digital and in-person channels.

We have everyone from those just starting their careers and hungry to learn, to senior executives looking to gain the latest insights and trends.

So we aren’t prescriptive on who the target audience for your presentation is as all our members can watch the presentations in our library.

So even if your presentation is immediately relevant to someone today, it could be a few months time.

 

Are there any content restrictions?

Our goal is to provide valuable insights, tips and inspiration for our members without being sold to. So we don’t allow any promotion of products, services etc. in any of our presentations.

 

Am I able to review the final session to gain internal approvals?

We understand that some organisations can be sensitive around their employees presenting any information, data etc.

If you need to gain clearance internally before we publish your session then yes, we will provide a link so the session can be viewed by others you share the link with.

This will enable you to gain the clearance you need, and on approval, we will then schedule your session for broadcast. If it’s not approved, it goes to the trash can.

 

Are there any technical requirements?

The recording of your presentation and the live Q&A session is all managed via specialised software that can be accessed by any internet browser.

Just like with Zoom/Teams etc, a strong internet connection will ensure the quality of your audio and video is not compromised.

Audio

We recommend the use of a headset, plug-in microphone, AirPods, etc, to ensure your voice quality is clear and that you are able to hear our moderator during the Q&A session.

Lighting

Video always works best with strong lighting, so try to ensure you are in a well-lit position to look your best.

 

Do I have to be an ACXPA Member to present?

No. Our aim is to ensure our members hear from a diverse group of industry experts so we don’t want to preclude anyone from presenting based on their membership status.

That said, we’d love you to join (and think you’d get a lot of value out of it as well) and are happy to provide you with a discount for joining. View our membership options >

Example of an ACXPA Member Bites Session

Watch an example of an ACXPA Member Bites session recorded in the interview style below.

Example of Upcoming Session Promotion

We promote the upcoming sessions on the ACXPA website, which receives over 15,000 unique visitors every month, and on our Social Media Channels, so it’s a great way to improve your exposure in the industry as a thought leader/expert.