Outages & Website Issues
We set out to build a world-class website to provide our members with maximum value when they join as a member, and to help everyone in the business community and the Australian public learn more about the great work people who work in customer management related roles do on a daily basis.
But even we don’t get it right all the time!
With a very complex website behind the scenes with different experiences for members based on their membership type, as well as events calendars, ticketing, multiple directories, podcasts and videos, downloads, gamification and more, from time to time things don’t go quite to plan!
So if you are experiencing anything that isn’t quite right, we’ve made the process as simple as possible to let us know, as well as being transparent about any current issues we are working on.
You can either contact us at 03 9492 2871 between 08:30 to 17:30 AEST/AEDT Monday to Friday (Melbourne, Australia), email us at issues@acxpa.com.au or complete the online form below.
Current Status
OK!
Change Log
We’ve been constantly (i.e. daily) working on optimising the website since December 2021 (when we first commenced the build) to ensure it’s a great experience for visitors, subscribers and our different types of members (individuals, businesses and vendors) who all get a different experience when they are on our website.
It would be a very long page if we listed all of that activity ?? so rather, our change log below contains significant changes/updates/upgrades we have made since the 16th June 2023 only.
Change Log
- November 2024:
- Added email notifications for private groups, enabling members to select their preferred update notifications.
- Added the ability for members to edit any status updates and posts they published.
- Added 15 new Private Groups.
- Improvements to the registration process and general site navigation.
- New design and functionality for the Business Members Directory.
- October 2024:
- Self-paced training courses and micro-learning video functionality added and included for all Individual Memberships. Includes downloadable workbooks and action plans, online assessments and a digital certificate of achievement.
- A New Dashboard was added to track the progress of quizzes and course assessments and to re-download certificates as needed.
- Updates to the Memberships Dashboards for Business and Vendor Members to improve functionality.
- New support videos added for Vendor and Business Memberships.
- September 2024:
- New Quiz functionality, including the ability to download a certificate on 100% correct answers. Visitors can attempt each quiz once; Members have unlimited attempts.
- Updates to private groups functionality and email notifications.
- Updates to connect requests functionality and email notifications.
- May 2024:
- Introduction of the ACXPA Member Bites Video Library.
- New templates and downloads for Call Centre Rankings.
- New Call Centre Ranking leaderboard – leaders for each Business Sector.
- December 2023:
- A new design for the call centre ranking leaderboards that display the top 3, lowest and industry average for key metrics.
- Updated the process to enable an easier upgrade from a Subscriber to an Individual, Business or Vendor Membership.
- Updated links and connections to the ACXPA Supplier Directory.
- November 2023:
- Fixed a number of issues related to our email platform that will improve the delivery of alerts selected by users as well as improving the personalisation of the content.
- Updated the Subscribe process to make the first step a bit easier to join!
- October 2023:
- Added new leaderboards to display the call centre rankings for various categories.
- Fixed a number of renewal-related issues, as this was the first 12-month period when renewals were due, and we found a few bugs that emerged in a live environment.
- September 2023:
- Removed the Scholar, Professional and Association individual memberships and replaced it with a single member level for individuals.
- Updated the Membership Dashboards for Business Members and Vendors Members to simplify the membership allocation process to align with the new single level.
- Updated the website menu options and design.
- August 2023:
- Added new reports and menu options for the launch of the Contact Centre Ranking Reports.
- July 2023:
- Added new menu options for the launch of the Contact Centre & CX Rountables.
- June 2023:
- Updated menu options for visitors, subscribers, individual members and business members.
