ACXPA Privacy Collection Notice
We, the Australian Customer Experience Professionals Association ABN 58 817 433 774 (ACXPA) collect and handle your personal information in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs) and our Privacy Policy (https://acxpa.com.au/privacy-policy/).
- Why do we collect your personal information and how we will use it?
We collect and use your personal information for the purpose of you: (i) using our website located at www.acxpa.com.au” https://acxpa.com.au/privacy-policy/ (Website); (ii) purchasing an ACXPA Membership; (iii) receiving the benefits, products, services, offers and promotions associated with your membership; (iv) receiving further information about our products and services. We also may use your personal information to evaluate and improve our products and services, publish testimonials and to communicate changes to our services or terms and conditions.
- Are there circumstances where we collect your personal information that you may not be aware?
We use “Cookies” to administer, analyse and improve the website performance and content, and to monitor your use of our website. We also use Google Analytics to track your use of our website. Please refer to our Privacy Policy located at https://acxpa.com.au/privacy-policy/ for more information.
- Do we collect your personal information from third-party sources?
We only collect your personal information from you, unless your organisation provides us with your personal information so you can receive an ACXPA membership through your organisation. We do not request or collect your sensitive information from anyone without your consent.
- Do we use your personal information for direct marketing?
We may send you marketing materials and information about offers and promotions, and our products and services, available through your membership and with your consent. We will not use any sensitive information we collect from you for direct marketing without your prior consent. You may withdraw your consent anytime by updating your options in your member preferences at https://acxpa.com.au/member-preferences/ or by clicking on the ‘member preferences’ link on emails or by contacting us at support@acxpa.com.au.
- What are the consequences of you not providing your personal information?
If you do not provide accurate and complete personal information to us, you may not be able to join as an ACXPA member, receive any or all products or services from us, participate in events or forums (online or in-person) or submit content to us for publication on the Website. We may also not be able to respond to an enquiry you make about our products, services or support services.
- Who are we likely to disclose your personal information to?
We may disclose your personal information to our partner websites (such as CX Skills and the ACXPA Supplier Directory), ACXPA Vendor Members (if you have provided your consent), third parties that help us provide our services to you (such as our cloud server providers, hosts of events, venues or online platforms, and contractors we engage from time to time). We will not disclose your sensitive information to any other party.
- How can you access, update or make a complaint about our handling of your personal information?
Our Privacy Policy (https://acxpa.com.au/privacy-policy/) outlines how you can access your personal information, request changes and make a complaint regarding our handling of your personal information or any breaches of the APPs. You can also contact us at privacy@acxpa.com.au.
- Do we disclose your personal information to overseas entities?
We engage third-party services for our operations and we disclose your personal information to an email distribution management service-based, cloud-based accounting software and online videotelephony software services in the USA.
This policy was last updated in October 2024
