Instant Training. Real Skills. Zero Extra Cost.
Most memberships talk about value. ACXPA Individual Memberships deliver it from day one.
As soon as you join, you’ll unlock a complete training and coaching toolkit – ready to use today, not just sit on a benefits list. Whether you're upskilling yourself or developing your team, it's all included in your membership – and if you're a Business Member, every employee you allocate a membership to also gets full access to the training from day one.
- 15 premium self-paced training courses – each with a training video, downloadable workbook, action plan, quiz, and instant certificate on completion.
- 5 exclusive micro-learning videos – bite-sized insights perfect for just-in-time learning or daily refreshers.
- Ongoing access to new resources – with additional content added regularly for members.
- Included for Business Members – each employee you allocate an individual membership to gets their own training access, making it a powerful onboarding and upskilling solution.
You’ll also get 25% off all live facilitated training courses, plus a discounted rate on a full-access subscription to our complete course library of over 300 videos.
Ready to unlock your access?
, you're one step away from unlocking full access!
As a Subscriber, you’re almost there! Upgrade to an Individual Membership and you’ll instantly unlock powerful learning tools to help you upskill, develop your team, or stand out professionally.
- 15 self-paced courses – each includes a training video, workbook, action plan and online quiz. Pass with 100% and instantly download your certificate.
- 5 micro-learning videos – one-minute tips on core CX and service behaviours.
- ACXPA Rewards – earn points and achievement badges as you complete courses. See how it works >
You’ll also receive 25% off all our live facilitated training courses, plus a discounted annual rate on full access to over 300 self-paced programs via CX Skills.
Individual Memberships are just $197 ex GST per year. Business Memberships start at $497 ex GST and include five memberships you can allocate to your team.
, thanks for being an ACXPA Member!
As part of your Individual Membership, you get access to a suite of training tools designed to help you build practical, job-ready skills:
- 15 self-paced courses – each includes a training video, downloadable workbook, action plan, and online quiz. Score 100% and instantly download your personalised certificate. You’ll also earn ACXPA Rewards Badges and Points.
- 5 one-minute micro-learning videos – short, focused tips to help you sharpen key service behaviours on the go.
You can track your progress and view completed assessments anytime via your Quiz & Assessment Dashboard.
Even more educational resources just for you
, beyond the courses on this page, your membership also gives you access to:
, thanks for being an ACXPA Business Member!
Hi , as part of your Business Membership, every employee you’ve allocated an Individual Membership to now has access to powerful on-demand learning tools:
- 15 self-paced courses – each includes a training video, workbook, action plan, and quiz. Staff receive a certificate once they pass the assessment with 100%.
- 5 micro-learning videos – one-minute videos packed with practical service tips.
Your employees can track their progress and quiz completions at any time via their Quiz & Assessment Dashboard.
👇 Want a quick refresher on what your employees get access to? Watch the short 1-minute overview video below.
Unlock Even More Learning & Development Benefits
In addition to the 15 self-paced courses and 5 micro-learning videos, your employees also gain access to exclusive ACXPA member resources designed to build skills, boost knowledge, and keep them up to date:
Tips on How to Use the Self-Paced Courses
Each self-paced course includes a training video, workbook, online assessment, and downloadable certificate — making it an ideal learning and coaching resource for your employees.
Here’s a simple way to turn these courses into meaningful development opportunities:
- Allocate time for the employee to complete a course — either one you’ve chosen or one they select based on their needs.
- Encourage them to complete the workbook and action plan as they watch the course.
- Have them complete the online quiz and download their certificate once they achieve 100%.
- Review the completed workbook and action plan in your next one-on-one or coaching session to reinforce the learning.
- Keep a record of the workbook and certificate as part of their development plan or compliance tracking.
You could also have your team complete the same course and use it as a shared discussion point in your next team meeting — a great way to align learning and encourage peer-to-peer insight sharing.
, thanks for being an ACXPA Vendor Member!
Hi , as part of your Vendor Membership, every employee you’ve allocated an Individual Membership to now has access to our exclusive ACXPA training resources:
- 15 self-paced courses – each includes a training video, downloadable workbook, action plan, and assessment quiz. A certificate is awarded for 100% completion.
- 5 micro-learning videos – short, impactful videos that provide quick, practical CX and service insights.
Your employees can track their progress and completed quizzes via their Quiz & Assessment Dashboard.
👇 Want to quickly understand what your employees get access to? Watch the 1-minute overview video just below.
Unlock Even More Learning & Development Benefits
In addition to the 15 self-paced courses and 5 micro-learning videos, your employees also gain access to exclusive ACXPA member resources designed to build skills, boost knowledge, and keep them up to date:
Tips on How to Use the Self-Paced Courses
Each self-paced course includes a training video, workbook, online assessment, and downloadable certificate — making it an ideal learning and coaching resource for your employees.
Here’s a simple way to turn these courses into meaningful development opportunities:
- Allocate time for the employee to complete a course — either one you’ve chosen or one they select based on their needs.
- Encourage them to complete the workbook and action plan as they watch the course.
- Have them complete the online quiz and download their certificate once they achieve 100%.
- Review the completed workbook and action plan in your next one-on-one or coaching session to reinforce the learning.
- Keep a record of the workbook and certificate as part of their development plan or compliance tracking.
You could also have your team complete the same course and use it as a shared discussion point in your next team meeting — a great way to align learning and encourage peer-to-peer insight sharing.
Included Self-paced Training Courses
These on-demand courses are included with every ACXPA Individual Membership – no extra cost, no hidden fees. Each course includes a training video, downloadable workbook, action plan, and a short quiz to assess understanding. Score 100%, and you’ll instantly receive a certificate of achievement.
If you’re a Business Member, every employee you allocate a membership to gets full access too – making this an instant and cost-effective training solution for teams of all sizes.
Want even more learning options? We also offer Australia’s leading live customer service training programs delivered online or onsite. Explore CX Skills courses >
The self-paced courses below are listed in alphabetical order.
Answering the Telephone
This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role – especially if they have never been trained. It’s also ideal for contact centre staff.
Award Winning Emails
This 10 minute video outlines 9 criteria to provide award winning emails including professionalism, spelling and grammar and adding value. These criteria are generally defined as good practice and getting them right will help provide an award winning experience for your customers.
Being a New Leader
This 10 minute video covers some core leadership basics and is a good refresher for all leaders. You will learn about leadership styles and some useful leadership tips. It also includes some tips on how you can ease into a new leadership role and how to deal with former peers.
Being Assertive
In this 10 minute video we explain what assertiveness is and how you an be more assertive. You will learn about the difference between assertive, passive and aggressive behaviour and how to apply the principles in your role.
Communication Skills
This 10 minute video explains about communication, tone, modulation and body language.
Complaints Handling
This 10 minute video explains ways to handle complaints effectively and what to include in a complaints handling process.
Cultural Awareness
This 10 minute video explains how cultural awareness is important in business and what you can focus on to improve awareness and benefits of cultural diversity. Culture is not just the colour of our skin, it is our upbringing, religion, morals, sexual orientation, choices we make, family and the way we live. It is important that you learn to respect others and try and keep the communication lines open.
Customer Experience
In this video we will look at what customer experience is, how to improve customer experience, empowering employees, and aiming for the perfect experience.
Customer Retention
Customer retention is vital to businesses, and this video will help you understand key ways to keep customers and handle retention calls when customers are looking to cancel your service. You will also understand the lifetime value of a customer and discover ways to keep customers longer.
Customer Service Excellence
In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers – external and internal.
Diversity, Equity and Inclusion
This 10 minute video explains the difference between diversity, equity and inclusion. It also covers of ways individuals and organisations can improve the way these three areas are incorporated.
Handling Difficult Customers
Difficult Customer Techniques – This 10 minute video outlines ways you can deal with difficult customers and how you can calm them down. You will learn a few techniques on dealing with difficult customers.
Health and Wellness
In this 10 minute video module, you will learn some key skills on helping develop a better work / life balance and ways to improve your health and wellness at work.
Introduction to Selling
This 10 minute video explains the basics of selling including the concepts of uncovering customer needs, handling objections, features and benefits and closing the sale.
Managing Stress
This 10 minute video covers various aspects of managing stress including the body’s stress response, good and bad stressors, ways to manage stress and the flight or fight response.
Micro-Learning Videos
Short, one-minute videos with quick tips on a variety of topics!
Active Listening
This 1 minute video outlines 5 tips on how to improve your active listening skills.
Calming Anxiety in the Moment
This 1 minute video gives four tips in dealing with anxiety and getting in control quickly.
Customer Service Tips
This 1 minute video explains 5 ways you can provide great customer service.
Handling Sales Objections
This one minute video highlights three tips for handling sales objections.
How to Say No Nicely to Customers
This 1 minute video shows how you can say no nicely when talking with a customer. Check out the 4 easy steps to follow.
Included Self-paced Training Courses & Micro-learning Videos
, all the courses below are included in your membership and designed to build real-world CX and customer service skills – on your schedule.
Each course includes a training video, downloadable workbook, action plan, and quiz to assess your understanding. Achieve 100% on the assessment and you’ll instantly unlock your personalised certificate of achievement.
You can keep track of your progress at any time via your Quiz & Assessments Dashboard.
You’ll also earn reward badges and points as you complete each course – a great way to track your growth, show off your achievements, and maybe even score some future member rewards.
The available courses are listed in alphabetical order below.
Answering the Telephone
This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role – especially if they have never been trained. It’s also ideal for contact centre staff.
Award Winning Emails
This 10 minute video outlines 9 criteria to provide award winning emails including professionalism, spelling and grammar and adding value. These criteria are generally defined as good practice and getting them right will help provide an award winning experience for your customers.
Being a New Leader
This 10 minute video covers some core leadership basics and is a good refresher for all leaders. You will learn about leadership styles and some useful leadership tips. It also includes some tips on how you can ease into a new leadership role and how to deal with former peers.
Being Assertive
In this 10 minute video we explain what assertiveness is and how you an be more assertive. You will learn about the difference between assertive, passive and aggressive behaviour and how to apply the principles in your role.
Communication Skills
This 10 minute video explains about communication, tone, modulation and body language.
Complaints Handling
This 10 minute video explains ways to handle complaints effectively and what to include in a complaints handling process.
Cultural Awareness
This 10 minute video explains how cultural awareness is important in business and what you can focus on to improve awareness and benefits of cultural diversity. Culture is not just the colour of our skin, it is our upbringing, religion, morals, sexual orientation, choices we make, family and the way we live. It is important that you learn to respect others and try and keep the communication lines open.
Customer Experience
In this video we will look at what customer experience is, how to improve customer experience, empowering employees, and aiming for the perfect experience.
Customer Retention
Customer retention is vital to businesses, and this video will help you understand key ways to keep customers and handle retention calls when customers are looking to cancel your service. You will also understand the lifetime value of a customer and discover ways to keep customers longer.
Customer Service Excellence
In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers – external and internal.
Diversity, Equity and Inclusion
This 10 minute video explains the difference between diversity, equity and inclusion. It also covers of ways individuals and organisations can improve the way these three areas are incorporated.
Handling Difficult Customers
Difficult Customer Techniques – This 10 minute video outlines ways you can deal with difficult customers and how you can calm them down. You will learn a few techniques on dealing with difficult customers.
Health and Wellness
In this 10 minute video module, you will learn some key skills on helping develop a better work / life balance and ways to improve your health and wellness at work.
Introduction to Selling
This 10 minute video explains the basics of selling including the concepts of uncovering customer needs, handling objections, features and benefits and closing the sale.
Managing Stress
This 10 minute video covers various aspects of managing stress including the body’s stress response, good and bad stressors, ways to manage stress and the flight or fight response.
Micro-Learning Videos
Short, one-minute skills videos with quick tips on a variety of topics!
Videos are listed in alphabetical order.
Active Listening
This 1 minute video outlines 5 tips on how to improve your active listening skills.
Calming Anxiety in the Moment
This 1 minute video gives four tips in dealing with anxiety and getting in control quickly.
Customer Service Tips
This 1 minute video explains 5 ways you can provide great customer service.
Handling Sales Objections
This one minute video highlights three tips for handling sales objections.
How to Say No Nicely to Customers
This 1 minute video shows how you can say no nicely when talking with a customer. Check out the 4 easy steps to follow.
Looking for more training?
, as an ACXPA Member, you can access even more learning with 25% off our full course library of 300+ self-paced courses, 1-minute skills videos, and structured course pathways.
Learn more >
Looking for more training options?
ACXPA Members can unlock 25% off our full library of 300+ self-paced courses, 1-minute skills videos and structured course pathways – perfect for ongoing learning and deeper development.
Learn more >
Reminder: As you are currently logged into your Business Account, you’ll need to switch to an Individual Account to try the courses yourself!
Reminder: As you are currently logged into your Vendor Account, you’ll need to switch to an Individual Account to try the courses yourself!
