Instant Training. Real Skills. Zero Extra Cost.
Most memberships talk about value. ACXPA Individual Memberships deliver it from day one.
As soon as you join, you’ll unlock a complete training and coaching toolkit – ready to use today, not just sit on a benefits list. Whether you're upskilling yourself or developing your team, it's all included in your membership – and if you're a Business Member, every employee you allocate a membership to also gets full access to the training from day one.
- 15 premium self-paced training courses – each with a training video, downloadable workbook, action plan, quiz, and instant certificate on completion.
- 5 exclusive micro-learning videos – bite-sized insights perfect for just-in-time learning or daily refreshers.
- Ongoing access to new resources – with additional content added regularly for members.
- Included for Business Members – each employee you allocate an individual membership to gets their own training access, making it a powerful onboarding and upskilling solution.
You’ll also get 25% off all live facilitated training courses, plus a discounted rate on a full-access subscription to our complete course library of over 300 videos.
Ready to unlock your access?
, you're so close to unlocking it all!
As a Subscriber, you’re almost there - upgrade to an Individual Membership and you’ll instantly unlock powerful learning tools to help you upskill, develop your team, or stand out professionally.
Each Individual Membership includes access to:
- 15 self-paced courses – each includes a training video, workbook, action plan and online quiz. Pass with 100% and instantly download your certificate.
- 5 micro-learning videos – one-minute tips on core CX and service behaviours.
You’ll also receive 25% off all our live facilitated training courses, plus a discounted annual rate on full access to over 300 self-paced programs via CX Skills.
Individual Memberships are just $197 ex GST per year. Business Memberships start at $497 ex GST and include five memberships you can allocate to your team.
How the ACXPA Self-Paced Training Works
Not sure what to expect? This short video walks you through how the ACXPA Self-Paced Training works, what’s included, and how it can help you build confidence, improve results, and grow your career.
, upskilling your employees has never been easier!
Hi , as part of your Business Membership, every employee you’ve allocated an Individual Membership to now has access to powerful on-demand learning tools:
- 15 self-paced courses – each includes a training video, workbook, action plan, and quiz. Staff receive a certificate once they pass the assessment with 100%.
- 5 micro-learning videos – one-minute videos packed with practical service tips.
Your employees can track their progress and quiz completions at any time via their own Quiz & Assessment Dashboard.
How the ACXPA Self-Paced Training Works
Not sure what to expect? This short video walks you through how the ACXPA Self-Paced Training works, what’s included, and how it can help you build your employee's confidence, improve results, and grow their career.
Unlock Even More Learning & Development Benefits
In addition to the 15 self-paced courses and 5 micro-learning videos, your employees also gain access to exclusive ACXPA member resources designed to build skills, boost knowledge, and keep them up to date:
Tips on How to Use the Self-Paced Courses
Each self-paced course includes a training video, workbook, online assessment, and downloadable certificate — making it an ideal learning and coaching resource for your employees.
Here’s a simple way to turn these courses into meaningful development opportunities:
- Allocate time for the employee to complete a course — either one you’ve chosen or one they select based on their needs.
- Encourage them to complete the workbook and action plan as they watch the course.
- Have them complete the online quiz and download their certificate once they achieve 100%.
- Review the completed workbook and action plan in your next one-on-one or coaching session to reinforce the learning.
- Keep a record of the workbook and certificate as part of their development plan or compliance tracking.
You could also have your team complete the same course and use it as a shared discussion point in your next team meeting — a great way to align learning and encourage peer-to-peer insight sharing.
, upskilling your employees has never been easier!
Hi , as part of your Vendor Membership, every employee you’ve allocated an Individual Membership to now has access to our exclusive ACXPA training resources:
- 15 self-paced courses – each includes a training video, downloadable workbook, action plan, and assessment quiz. A certificate is awarded for 100% completion.
- 5 micro-learning videos – short, impactful videos that provide quick, practical CX and service insights.
Your employees can track their progress and completed quizzes via their own Quiz & Assessment Dashboard.
How the ACXPA Self-Paced Training Works
Not sure what to expect? This short video walks you through how the ACXPA Self-Paced Training works, what’s included, and how it can help you build your employee's confidence, improve results, and grow their career.
Unlock Even More Learning & Development Benefits
In addition to the 15 self-paced courses and 5 micro-learning videos, your employees also gain access to exclusive ACXPA member resources designed to build skills, boost knowledge, and keep them up to date:
Tips on How to Use the Self-Paced Courses
Each self-paced course includes a training video, workbook, online assessment, and downloadable certificate — making it an ideal learning and coaching resource for your employees.
Here’s a simple way to turn these courses into meaningful development opportunities:
- Allocate time for the employee to complete a course — either one you’ve chosen or one they select based on their needs.
- Encourage them to complete the workbook and action plan as they watch the course.
- Have them complete the online quiz and download their certificate once they achieve 100%.
- Review the completed workbook and action plan in your next one-on-one or coaching session to reinforce the learning.
- Keep a record of the workbook and certificate as part of their development plan or compliance tracking.
You could also have your team complete the same course and use it as a shared discussion point in your next team meeting — a great way to align learning and encourage peer-to-peer insight sharing.
📘 Included Self-Paced Training Courses
📞 Customer Communication
Answering the Telephone
Master the basics of answering customer calls professionally and confidently.
Award-Winning Emails
Learn how to write clear, professional and effective emails that get results.
Communication Skills
Sharpen your skills across tone, listening, motivation, and clarity of message.
🧠 Leadership & Wellbeing
Being a New Leader
Transition smoothly into a leadership role with proven strategies and confidence.
Managing Stress
Explore proven ways to reduce stress and build emotional resilience.
Health & Wellness
Boost your personal well-being with simple, practical wellness strategies.
🌟 Customer Service & Experience
Customer Experience
Understand CX principles and how to improve customer outcomes and loyalty.
Customer Retention
Discover how to keep customers longer with smart retention techniques.
Customer Service Excellence
Build a strong service foundation to wow your customers every time.
💬 Handling Tough Situations
Complaints Handling
Manage complaints with empathy, confidence and a clear resolution process.
Handling Difficult Customers
Stay calm, defuse tension and regain control in challenging interactions.
Being Assertive
Learn to express your views clearly and respectfully — without aggression.
🌍 Culture & Inclusion
Cultural Awareness
Understand different cultural values and avoid unintentional missteps.
Diversity, Equity and Inclusion
Explore inclusion strategies that support equity and workplace diversity.
💼 Sales & Influence
Introduction to Selling
Understand customer needs, present value, and close more sales with confidence.
💡 AI & Digital Enablement
Using Effective Prompts for AI • New
Learn how to write structured prompts that get better results from AI tools.
🧠 Micro-Learning Videos (1 Minute)
Active Listening
This 1-minute video outlines 5 tips on how to improve your active listening skills.
Calming Anxiety in the Moment
4 practical tips to quickly manage anxiety and regain composure on the spot.
Customer Service Tips
Learn 5 proven ways to deliver great customer service — fast, friendly and effective.
Handling Sales Objections
This 1-minute video gives 3 fast tips for handling customer pushback with confidence.
How to Say No Nicely to Customers
4 easy steps to say “no” with confidence and empathy — without damaging rapport.
Hi ACXPA, here’s your Self-Paced Training Hub
Jump into your learning journey with 15 self-paced courses, 5 micro-skills videos, quizzes, certificates and more — all included in your membership.
Use the buttons below or scroll down to start exploring.
Your Training Progress
Use the panel below to track your progress, download certificates and pick up where you left off.
You must log in to see your results.
Each course includes a training video, downloadable workbook, action plan, and quiz to assess your understanding. Score 100% on the quiz and you’ll unlock a personalised certificate of achievement.
You can track your course progress and download certificates inside the “Your Training Progress” panel above. You’ll also earn reward badges and points as you complete each course — view your rewards dashboard here.
📘 Your Available Self-Paced Training Courses
📞 Customer Communication
Answering the Telephone
Master the basics of answering customer calls professionally and confidently.
Start +Award-Winning Emails
Learn how to write clear, professional and effective emails that get results.
Start +Communication Skills
Sharpen your skills across tone, listening, motivation, and clarity of message.
Start +🧠 Leadership & Wellbeing
Being a New Leader
Transition smoothly into a leadership role with proven strategies and confidence.
Start +Health & Wellness
Boost your personal well-being with simple, practical wellness strategies.
Start +🌟 Customer Service & Experience
Customer Experience
Understand CX principles and how to improve customer outcomes and loyalty.
Start +Customer Service Excellence
Build a strong service foundation to wow your customers every time.
Start +💬 Handling Tough Situations
Complaints Handling
Manage complaints with empathy, confidence and a clear resolution process.
Start +Handling Difficult Customers
Stay calm, defuse tension and regain control in challenging interactions.
Start +🌍 Culture & Inclusion
Diversity, Equity and Inclusion
Explore inclusion strategies that support equity and workplace diversity.
Start +💼 Sales & Influence
Introduction to Selling
Understand customer needs, present value, and close more sales with confidence.
Start +💡 AI & Digital Enablement
Using Effective Prompts for AI • New
Learn how to write structured prompts that get better results from AI tools.
Start +🧠 Micro-Learning Videos (1 Minute)
Active Listening
This 1-minute video outlines 5 tips on how to improve your active listening skills.
Watch >Calming Anxiety in the Moment
4 practical tips to quickly manage anxiety and regain composure on the spot.
Watch >Customer Service Tips
Learn 5 proven ways to deliver great customer service — fast, friendly and effective.
Watch >Handling Sales Objections
This 1-minute video gives 3 fast tips for handling customer pushback with confidence.
Watch >How to Say No Nicely to Customers
4 easy steps to say “no” with confidence and empathy — without damaging rapport.
Watch >Looking for more training?
, as an ACXPA Member, you can access even more learning with 25% off our full course library of 300+ self-paced courses, 1-minute skills videos, and structured course pathways.
Learn more >
Looking for more training options?
ACXPA Members can unlock 25% off our full library of 300+ self-paced courses, 1-minute skills videos and structured course pathways – perfect for ongoing learning and deeper development.
Learn more >
Reminder: As you are currently logged into your Business Account, you’ll need to switch to an Individual Account to try the courses yourself!
Reminder: As you are currently logged into your Vendor Account, you’ll need to switch to an Individual Account to try the courses yourself!
