Subscriber FAQs
Got a question? You’re in the right place. Here are answers to the most common queries from our Subscribers to help you get the most out of your ACXPA experience.
If you can’t find what you need:
- Visit our Outages & Known Issues page to see any current issues or updates.
- Email us at support@acxpa.com.au or call us on 03 9492 2871.
Click the tabs below to explore each topic.
Thinking of Upgrading? Here’s What You Unlock
You’ve already taken the first step by subscribing — now it’s just one click to unlock the full power of your ACXPA membership.
Upgrading gives you access to premium insights, tools, and features designed to help you grow, connect, and stay ahead in your career.
What’s the difference between Subscriber and Full Member access?
Subscribers get a great sneak peek — but Full Members get the full toolkit. From advanced reporting and private groups to self-paced training and premium downloads, the upgrade makes a real difference.
You can see a detailed side-by-side comparison in our Full Member vs Subscriber breakdown, or explore it visually in the video snapshots below.
Membership Options
- Individual Membership – For full personal access to everything ACXPA offers.
- Business Membership – A bundled solution that lets you allocate Individual Memberships to your team and manage everything from a central account.
- Vendor Membership – For CX vendors and suppliers, includes directory listings and promotional opportunities.
How long does a membership last?
Each membership is valid for 12 months and can be renewed annually.
What happens when I upgrade?
Your account is instantly upgraded to a full Member, giving you immediate access to everything behind the paywall — no need to create a new login or lose any saved preferences. Just choose your Membership type and you’re good to go!
Can I access member content if I buy a Business or Vendor Membership?
Yes — the purchaser gets what we call a “parent” account, with full admin control. You can assign one of the included Individual Memberships to yourself and instantly access all the premium features. You can also switch between admin and personal accounts anytime.
🎥 Prefer to watch instead? Head to our Quick Overview Videos to see what you’ll unlock as a full member — in under a minute each.
Managing Your Subscriber Account
How can I update the emails sent to me?
You can manage your email preferences at any time by visiting your Subscriber Preferences page. Full Members have even more control over the types of updates and notifications they receive.
Can I download resources as a Subscriber?
Subscribers can view selected content online, but most downloadable templates, reports, and tools are exclusive to Full Members. If you see a download that’s locked, upgrading will unlock it instantly.
Can I change my password?
Absolutely. You can change your password here.
Can I change my email address?
Yes — if you need to update the email address linked to your account, click here to update it.
Can I cancel my account?
If you no longer wish to access ACXPA resources, you can cancel your Subscriber account here. This will permanently remove your access to the platform.
What’s the difference between cancelling my Subscriber account and unsubscribing from emails?
Cancelling your Subscriber account removes your access to the ACXPA website and content, and you’ll also be removed from all mailing lists.
Unsubscribing via a link in our emails will simply stop the emails — your Subscriber account will still remain active, and you’ll still be able to log in to the site.
Subscriber Discounts
What discounts do I get as a Subscriber?
As a Subscriber, you’ll receive:
- 10% off any ACXPA event — including networking sessions, site tours and industry meetups. View our upcoming events >
What do I unlock if I upgrade?
Upgrading to a full Individual Membership gives you:
- 50% off all ACXPA events — and in some cases, free access.
- 25% off all live and self-paced training courses from CX Skills.
If you’re looking to learn, connect and grow — upgrading pays for itself quickly.
Attending ACXPA Events
How do I access my event discount?
As long as you’re logged into your Subscriber account (which you are!), simply browse our upcoming events and your discount will be automatically applied at checkout.
How much is the discount?
Subscribers receive 10% off all ACXPA events.
If you’re an Individual Member, you’ll receive 50% off — and some events may even be free to attend.
Can I purchase extra tickets?
Yes — but only your own ticket will receive the Subscriber discount. Any additional tickets will be charged at full price.
- Upgrading
-
Thinking of Upgrading? Here’s What You Unlock
You’ve already taken the first step by subscribing — now it’s just one click to unlock the full power of your ACXPA membership.
Upgrading gives you access to premium insights, tools, and features designed to help you grow, connect, and stay ahead in your career.
What’s the difference between Subscriber and Full Member access?
Subscribers get a great sneak peek — but Full Members get the full toolkit. From advanced reporting and private groups to self-paced training and premium downloads, the upgrade makes a real difference.
You can see a detailed side-by-side comparison in our Full Member vs Subscriber breakdown, or explore it visually in the video snapshots below.
Membership Options
- Individual Membership – For full personal access to everything ACXPA offers.
- Business Membership – A bundled solution that lets you allocate Individual Memberships to your team and manage everything from a central account.
- Vendor Membership – For CX vendors and suppliers, includes directory listings and promotional opportunities.
How long does a membership last?
Each membership is valid for 12 months and can be renewed annually.
What happens when I upgrade?
Your account is instantly upgraded to a full Member, giving you immediate access to everything behind the paywall — no need to create a new login or lose any saved preferences. Just choose your Membership type and you’re good to go!
Can I access member content if I buy a Business or Vendor Membership?
Yes — the purchaser gets what we call a “parent” account, with full admin control. You can assign one of the included Individual Memberships to yourself and instantly access all the premium features. You can also switch between admin and personal accounts anytime.
🎥 Prefer to watch instead? Head to our Quick Overview Videos to see what you’ll unlock as a full member — in under a minute each.
- Subscriber Account
-
Managing Your Subscriber Account
How can I update the emails sent to me?
You can manage your email preferences at any time by visiting your Subscriber Preferences page. Full Members have even more control over the types of updates and notifications they receive.
Can I download resources as a Subscriber?
Subscribers can view selected content online, but most downloadable templates, reports, and tools are exclusive to Full Members. If you see a download that’s locked, upgrading will unlock it instantly.
Can I change my password?
Absolutely. You can change your password here.
Can I change my email address?
Yes — if you need to update the email address linked to your account, click here to update it.
Can I cancel my account?
If you no longer wish to access ACXPA resources, you can cancel your Subscriber account here. This will permanently remove your access to the platform.
What’s the difference between cancelling my Subscriber account and unsubscribing from emails?
Cancelling your Subscriber account removes your access to the ACXPA website and content, and you’ll also be removed from all mailing lists.
Unsubscribing via a link in our emails will simply stop the emails — your Subscriber account will still remain active, and you’ll still be able to log in to the site.
- Discounts
-
Subscriber Discounts
What discounts do I get as a Subscriber?
As a Subscriber, you’ll receive:
- 10% off any ACXPA event — including networking sessions, site tours and industry meetups. View our upcoming events >
What do I unlock if I upgrade?
Upgrading to a full Individual Membership gives you:
- 50% off all ACXPA events — and in some cases, free access.
- 25% off all live and self-paced training courses from CX Skills.
If you’re looking to learn, connect and grow — upgrading pays for itself quickly.
- Events
-
Attending ACXPA Events
How do I access my event discount?
As long as you’re logged into your Subscriber account (which you are!), simply browse our upcoming events and your discount will be automatically applied at checkout.
How much is the discount?
Subscribers receive 10% off all ACXPA events.
If you’re an Individual Member, you’ll receive 50% off — and some events may even be free to attend.
Can I purchase extra tickets?
Yes — but only your own ticket will receive the Subscriber discount. Any additional tickets will be charged at full price.
