In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia's leading Customer Service expert to discuss the future of customer service and how you can prepare.
In this CX Matters Podcast, we provide a short definition of 'what is customer service?' and the three 't's' you need to know.
In this CX Matters Podcast, we get a fascinating insight into the career of Jaquie Scammell, Australia's leading Customer Service expert.
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Latest Glossary Terms
Agentic AI
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Customer Lifespan
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Upcoming Courses & Events
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June 2025 Frontline Customer Service Foundations
Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service...View event > -
June 2025 Frontline Customer Service PRO
Join the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence,...View event > -
CX Roundtable June 2025
Join us for the ACXPA CX Roundtable – a free, expert-led monthly session where Australia’s top CX minds unpack big ideas, real-world strategies, and the lessons no one...View event > -
Call Centre Roundtable June 2025
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and...View event > -
June 2025 Customer Service Phone Essentials
The June 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based...View event >
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