Why launch ACXPA and why now?

October 19, 2022 · Season 1 · Episode 1

20 Min, 20 Sec · By ACXPA

In the first episode of the CX Matters Podcast, we learn more about the 'why' behind launching ACXPA, the Australian Customer Experience Professionals Association directly from the CEO, Justin Tippett. Justin explains how he got involved in the contact centre industry and how his passion for the industry has continued to evolve over the past 30 years culminating in the launch of ACXPA on the 4th of October 2022. ACXPA connects contact centres, customer experience, digital experience, customer service and employee experience professionals in Australia to create better customer, business, career and industry outcomes. Learn more about ACXPA at https://acxpa.com.au