Why launch ACXPA and why now?
19 October · Season 1 · Episode 1
20 Min, 20 Sec · By ACXPA
In the first episode of the CX Matters Podcast, we learn more about the 'why' behind launching ACXPA, the Australian Customer Experience Professionals Association directly from the CEO, Justin Tippett. Justin explains how he got involved in the contact centre industry and how his passion for the industry has continued to evolve over the past 30 years culminating in the launch of ACXPA on the 4th of October 2022. ACXPA connects contact centres, customer experience, digital experience, customer service and employee experience professionals in Australia to create better customer, business, career and industry outcomes. Learn more about ACXPA at https://acxpa.com.au
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ACXPA helps Australian businesses deliver efficient and effective customer experiences via phone, digital and in-person channels by empowering their employees with the skills, industry insights and professional support networks they need to succeed.