CX Fundamentals Visitor Quiz 1

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CX Fundamentals Quiz 1

CX Fundamentals - Visitor Quiz 1

If you're new to Customer Experience or just starting to find your way, test your knowledge on some fundamental CX practices, processes and methodologies in this 10-question CX Fundamentals Quiz 1.

The number of attempts remaining is 1

1 / 10

If you want your Service Staff to go the extra mile correctly, you should:

2 / 10

Which of the following is the BEST definition of Ethnographic Research?

3 / 10

The biggest challenge with most Voice of Customer (VOC) Programs is:

4 / 10

It is advised not to boil the ocean when you begin mapping the Customer ecosystem for your various Customer personas. Which answer below BEST fits the meaning of this phrase?

5 / 10

Which of the following is the LEAST important to the Customer’s perception of their interaction with your organisation?

6 / 10

The BEST example of a descriptive metric is:

7 / 10

Which of the following is a key factor in providing a great customer experience?

8 / 10

Which of the following statements is FALSE?

9 / 10

The risk in creating a prototype report or PowerPoint presentation is that:

10 / 10

Which metric is often used to measure customer loyalty in CX?

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CX Fundamentals Subscriber Quiz 1

, as a Subscriber, you can attempt each of our quizzes once and see the correct answers as you progress through each quiz.

By upgrading to a membership, you’ll be able to retake each quiz as many times as you like, plus when you achieve 100%, you can download a certificate of achievement!

Of course, you’ll also be able to access all the other premium member benefits to help you on your CX journey as well, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group to connect with other CX members and lots more!

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CX Fundamentals Member Quiz 1

, as a member, you can attempt the quiz as many times as you need, and when you achieve 100%, you can instantly download your certificate of achievement.

You can also view all your certificates and quiz progress in your Quiz Dashboard and don’t forget you’ve also got access to other great CX resources, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group with other CX members and lots more!

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