ACXPA FAQs
A practitioner-led community for CX, contact centres and customer service — built for outcomes
ACXPA exists to lift customer experience, contact centre and customer service standards — because real improvement happens when CX, operations, technology and people are aligned.
We publish free resources (articles, glossary content and practical guides) to support the wider industry. Our hubs are also open to everyone — members simply unlock deeper tools, benchmarks, downloads and training.
About ACXPA
What is ACXPA?
ACXPA is a practitioner-led industry association focused on improving customer outcomes across customer experience, contact centres and customer service. We prioritise practical, standards-aligned guidance — not sales-led content.
What makes ACXPA different?
- Breadth across domains: CX, contact centres, customer service and operational capability — because these must align to drive real change.
- Practitioner-led: built for people accountable for outcomes, not for funnels.
- Standards-focused: structured guidance you can implement, not just consume.
- Vendor-neutral: we don’t exist to sell you technology.
Does ACXPA put everything behind a paywall?
No. ACXPA publishes a range of free resources — including articles and glossary content — because our objective is to support and uplift the industry. Membership unlocks deeper hubs, tools, benchmarks and member-only resources.
When was ACXPA launched?
ACXPA launched publicly on International CX Day — 4 October 2022.
Memberships & Pricing
Individual Membership
For practitioners who want full access to member resources, hubs, tools and community features.
Explore IndividualBusiness Membership
For organisations who want to allocate individual memberships to employees at scale.
Explore BusinessVendor Membership
For suppliers who want credible visibility and engagement with practitioners.
Explore VendorWhere do I see pricing?
Current pricing and inclusions are listed on each membership page. This FAQ focuses on how membership works.
Invoice payment terms are 30 days. Credit card payments are instant.
What’s the difference between Individual, Business and Vendor Membership?
- Individual: one person, full member access.
- Business: multiple individual memberships allocated to employees under one organisation.
- Vendor: supplier membership supporting credible presence and engagement.
Are there multiple Business Membership levels?
Yes. Business Memberships come in multiple levels. Each level includes the same benefits — the difference is simply how many individual memberships you can allocate to employees.
Do all employees need their own membership?
Yes. Each employee needs their own individual membership login to access member resources, hubs and tools. Business Membership is the mechanism for allocating those memberships to your team.
How long does membership last?
Memberships are for 12 months from the date of payment (unless otherwise stated on the relevant membership page).
What payment options are available?
- Credit card: instant access
- Invoice: 30-day payment terms
Resources, Hubs & Tools
ACXPA provides practical, implementation-focused resources. Some resources are public to support the industry; deeper tools, hubs and benchmarks are available through membership.
CX Hub
Guidance, frameworks and resources for CX leaders and practitioners.
Contact Centre Resources
Operational resources across WFM, QA, coaching, leadership and service operations.
Complaints Handling
Practical resources and guidance to improve complaint handling capability and outcomes.
Call Centre Rankings
Industry visibility and performance insights through structured rankings.
Call Centre Benchmarking
Benchmarking programs designed to support measurable improvement.
Training
Training options and learning pathways to build practical capability.
What kind of resources does ACXPA provide?
- Standards-aligned frameworks, templates and implementation guides
- Benchmarking and performance programs
- Role-specific hubs and practical tooling
- Articles and glossary content to support the broader industry
I’m new — where should I start?
Start with the hub most relevant to your role (CX Hub, Contact Centre Resources, Complaints Handling), then review the appropriate membership option if you want deeper access to member-only tools and resources.
Suppliers & Sponsors
How does the Supplier Directory work?
The Supplier Directory is where practitioners can research providers. Vendor Membership is the pathway for suppliers who want to be listed.
Does ACXPA endorse suppliers?
No. ACXPA is practitioner-led and standards-focused. Vendor presence is about discoverability and participation — not endorsement.
What’s the role of sponsors?
Sponsors support the sustainability of ACXPA’s work, while standards and guidance remain practitioner-led.
Where can I see Business Members?
Business Membership can include an optional listing in the Business Members Directory.
Want the simplest next step?
Pick the membership page that matches your role — it shows inclusions and how access works.
Quick heads-up
Hi — you’re on the Visitor FAQs page
This page is designed for non-members. As an ACXPA Subscriber, you’ll get clearer guidance and faster answers on the dedicated Subscriber FAQs page.
If you bookmarked this page, update your bookmark to the subscriber link above.
Quick heads-up
Hi — you’re on the Visitor FAQs page
This page is designed for non-members. As an ACXPA Individual Member, you’ll get a better experience (and faster answers) on the dedicated Member FAQs & Videos page.
If you bookmarked this page, update your bookmark to the member link above.
Quick heads-up
Hi — you’re on the Visitor FAQs page
This page is designed for non-members. As an ACXPA Business Member, you’ll get clearer guidance on managing your organisation’s membership, allocating individual access, and using business-level features on the Business FAQs & Support Videos page.
If you bookmarked this page, update your bookmark to the business link above.
Quick heads-up
Hi — you’re on the Visitor FAQs page
This page is designed for non-members. As an ACXPA Vendor Member, you’ll get clearer guidance on managing your listing, visibility, engagement, and participation within the ACXPA ecosystem on the Vendor FAQs & Support Videos page.
If you bookmarked this page, update your bookmark to the vendor link above.
