Launch of the ACXPA Call Centre Rankings Report
In this episode of the CX Matters Podcast, host and ACXPA CEO Justin Tippett speaks to the new General Manager of Quality Insights about the launch of the Call Centre Rankings report.
It’s a great insight into the passion and experience behind the new reports, along with a high-level overview of how the assessment model works.
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29 November 2023 · Season 1 · Episode 15
Launch of Australian Call Centre Rankings Report
15 Min, 45 Sec · By ACXPA
In this episode of the CX Matters Podcast, host and ACXPA CEO Justin Tippett speaks to the new General Manager of Quality Insights about the launch of the Australian Call Centre Rankings report. It's a great insight into the passion and experience behind the new reports, along with a high-level overview of how the assessment model works.
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