Australia’s leading resource for contact centre and customer experience professionals!
Our Services
ACXPA is packed with resources and services to help individuals and businesses improve the customer experience across all channels—contact centres, digital services, and in-person customer service.
Call Centre Rankings
Each month we publish the Australian Call Centre Rankings, providing insights from over 80 metrics on the Australian Call Centre Industry.
View the latest data >
Training
We offer a range of self-paced and live training solutions from frontline customer service, contact centres, customer experience (CX), workforce optimisation and more.
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In-person Events
Site Tours, local networking events, local symposiums and more – bringing together industry professionals to build their networks and share learnings.
View upcoming events >
Video Library
Gain access to a powerful library of expert videos, all designed to fast-track your learnings, without the sales pitches.
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Supplier Directory
View the industry’s only purpose-built Supplier Directory – from technology vendors, CX & automation, outsourcers & BPOs, data suppliers, consultants, trainers, and lots more!
View the Supplier Directory >
Members Directory
Be part of the industry’s leading Members Directory, making it easy to search, connect and engage with other members working in contact centres, customer experience and digital service roles.
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Industry Glossary
Learn more about the industry with key terms, abbreviations and descriptions of key industry topics and terms.
View Glossary >
Expert Articles
View articles written by industry experts to educate, inform and inspire – with no sales pitches or email addresses required!
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Call Centre Roundtables
Online/virtual roundtables featuring a different call centre expert guest every month in an interactive forum so you can learn directly from others actively working in the industry.
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CX Roundtables
Online/virtual roundtables featuring a different customer experience (CX) expert guest every month in an interactive forum so you can learn directly from others actively working in the industry.
Learn more >
Premium Resources
A growing library of resources you can download to save you time and effort – from journey mapping templates, call centre calculators, cheat sheets and more.
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CX Matters Podcast
Watch or listen to industry experts share insights, case studies and thought leadership on all things contact centres, CX and digital service.
View episodes >
Flexible Membership Options
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences to help attract new customers and retain your existing ones.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
By joining, you’ll gain access to global best practices, leading industry insights, world-class training and an unrivalled community of industry professionals.
We offer a range of flexible membership options for individuals, businesses, and vendors, which are designed to provide a customised experience that provides maximum benefits.
Join Other ACXPA Members
With the industry’s best resources, deep expertise, and commitment to actively promoting and growing our industry, we’re thrilled to have individuals, companies, and industry vendors of all shapes and sizes join us as members and contribute to our growing community.
