Gamification expert Luke Jamieson shares some great insights and tips if you are considering implementing Gamification into your contact centre.
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In this episode of the CX Matters Podcast host, Justin Tippett interviews local Australian expert on all things Gamification in the workplace, Luke Jamieson.
Tips and insight into why using gamification to maximise employee engagement can be rewarding for your employees and your business.
The true cost to replace a contact centre agent in Australia, tips on how to reduce it and a calculator you can download to work out your own cost.
Special guest Luke Jamieson reveals his 12 Key Ingredients of Employee Engagement in a contact centre - a great checklist for any manager!
Ten powerful ideas to enhance employee engagement in a contact centre that are easy to implement and won't cost you a fortune!
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View key stats, KPIs, benchmarking data and more in the free 2022 Australian Contact Centres Best Practice report - the largest in Australia.
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Use these Empathy Statements for customer service or call centre work that will help diffuse the situation and calm down an angry customer.
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