S1 EP 16 of the CX Matters Podcast, from the kitchen the contact centre with Aurelius Bastian and Justin Tippett

From the Kitchen to the Contact Centre

In this episode, we meet Aurelius Bastian, Customer Service Team Leader at Seek.

Aurelius shares his journey from being a qualified chef to working in a contact centre and how he managed to forge a new career in the contact centre industry.

It’s a great insight into moving from being on the phones in a call centre to a Team Leader role.

You’ll also gain some insights into the Seek Contact Centre, hear a funny story about this very first call, and also hear about an amazing adventure Aurelius had on one particular New Year’s Eve!

Listen now to the Podcast

Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.

CX Matters Podcast

February 14, 2024 · Season 1 · Episode 16

28 Min, 2 Sec · By ACXPA

In this episode, we meet Aurelius Bastian, Customer Service Team Leader at Seek. Aurelius shares his journey from being a qualified chef to working in a contact centre and how he managed to forge a new career in the contact centre industry. You'll also gain some insights into the Seek Contact Centre and also hear about an amazing adventure Aurelius had on one particular New Year's Eve!

Want to WATCH the recording and DOWNLOAD the presentation slides?

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

Want to WATCH the recording and DOWNLOAD the presentation slides?

As a subscriber, you're only one step away!

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

Want to WATCH the recording and DOWNLOAD the presentation slides?

As an ACXPA Member, you can!

All the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables are available to you, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

You can also download the slides that were used, which can be a great resource for assisting you in your career.

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