Adam Spence spent the first 14 years of his career with Vodafone Australia where he drove the implementation of many leading network infrastructure and call centre initiatives which include Genesys Virtual Call Centre’s, Voice Recording, Outbound diallers and then created the world acclaimed and award winning “Lara” speech application for Vodafone Australia.
Adam joined Vodafone’s Global Customer Management Group where he assisted other Vodafone markets with the implementation of speech recognition solutions. Adam was also the driver of initial trials and the implementation of Vodafone’s Handset Self Care Strategy.
In September 2009, Adam joined Nuance Communications as Asia Pacific Director for Mobile Care based in Sydney Australia. Working with carriers/Enterprises within the APAC region on the development and deployment of their handset Self Care programs and Virtual Assistant deployments.
In 2014 Adam re-joined Vodafone, this time in Qatar heading up Customer Care, Experience and Digital Transformation. During his two and half years, the remit included the deployment of the 24/7 Virtual assistant, “Hani”, Next Best Activity deployment and touch point net promoter platform across all touchpoints, as well as the operational management including customer care, billing and collections.
Most recently Adam returned to Australia where he headed up 247.ai in the region as well as full fulling senior leadership roles in Verint and NTT Australia whilst completing his Masters in Digital Marketing from Salford University in the UK.
Adams’s current role is within Uniphore is as ANZ head to bring Uniphores conversational AI capabilities to the region.
All ACXPA Advisory Board Members are in voluntary positions with their time donated in addition to their regular employment commitments.
As such, we believe it's important to recognise their employment and in return for sharing their time, passion and experience, we encourage you to engage with them directly should you need related products or services.