Amy Turner has worked in the CX industry for over 10 years, most recently across the automotive and rail sectors. She’s experienced in frontline customer-facing roles and behind-the-scenes leadership — from team leader and analyst positions to guiding a contact centre through telephony platform and process change.
Her passion stems from a psychology background. Amy focuses on understanding what makes customers tick: what works, what doesn’t, and how businesses can use that insight to drive profitability while delivering outstanding experiences.
She brings the same lens to the workplace — recognising that everyone works differently and tailoring processes so colleagues are comfortable, effective, and aligned to KPIs, the business vision, and core values.
“I believe that customer feedback is a direct lifeline for a business’s success and acting upon that feedback — whether it be positive, neutral or negative — is integral for a business to retain customers but also draw in new ones.”
“Whilst every touch point with a customer is valuable, the last experience someone has with your business will determine their future actions. I also firmly believe that no customer is ever lost — there is always some way to positively impact the customer.”
“As a proud South Australian, I am honoured to represent our great state as part of ACXPA. I hope to not only gain insights from leading experts across the nation, but I think it is so exciting to collaborate with these experts and actively contribute to people in South Australia — and across Australia — receiving top service at multiple businesses.”
ACXPA Advisory Board Members generously volunteer their time alongside their professional roles.
We believe it’s important to recognise the organisations they represent — the ones that enable them to share their expertise and insights with our community.
By bringing their real-world experience to ACXPA, they help strengthen the industry, foster meaningful connections, and raise standards across the board. We encourage you to consider working with these organisations if their services align with your needs.
Amy Turner
Project Manager, Rail First
Australia’s Leading Full-Service Locomotive & Wagon Leasing Company
Rail First is Australia’s largest lessor of rail freight vehicles, managing over $500 million in assets including 80+ locomotives and 1,400 wagons. As the nation’s only domestic manufacturer of rail container freight wagons, we deliver industry-leading reliability, efficiency, and sustainability.
With more than 24 years of experience and a national footprint that includes major facilities in Adelaide, SA, and Goulburn, NSW, Rail First provides flexible leasing, maintenance and overhaul services, and build-to-lease solutions that keep Australian freight moving.
