
While completing a Diploma of Hospitality in Catering & Hotel Management, Cameron spent over a decade working in customer-facing hospitality roles — mainly in hotels — across Victoria and interstate. It was during this time he stepped into management positions, leading teams and developing his skills as a people-focused leader.
He then transitioned into the telecommunications sector with Telstra, working across multiple contact centre roles over eight years. Cameron led various teams within the Customer Experience space, honing his operational, coaching and service leadership capabilities.
Following Telstra, he moved into broader call centre leadership roles across different verticals and client portfolios, managing large workforces and building his expertise in balancing customer expectations, internal operations and client outcomes.
Since 2015, Cameron has been part of the water industry, leading a successful team at Yarra Valley Water. His focus remains on delivering high levels of customer satisfaction, while coaching and developing future leaders within the industry.
With more than 30 years of frontline and operational experience, Cameron remains as passionate about customer service today as when he first started. He believes that empowering staff is the key to delivering successful outcomes — and thrives on sharing his knowledge with other like-minded professionals across the sector.
About Their Organisation
ACXPA Advisory Board Members contribute their time on a voluntary basis in addition to their regular professional roles.
We believe it’s important to acknowledge and support the organisations they represent.
By sharing their expertise and experience with the ACXPA community, they help strengthen our industry, and we encourage you to consider engaging with them directly if their services align with your needs.
Cameron Preston
Service Team Leader

Water for Life
Yarra Valley Water provides clean water to the people and businesses of Melbourne and manages their sewage services. Every day, more than 2 million people — around 30% of Victoria’s population — and over 59,000 businesses rely on YVW’s essential water and sanitation services.