While completing a Diploma of Hospitality in Catering & Hotel Management, Cameron spent over a decade working in customer-facing hospitality roles — mainly in hotels — across Victoria and interstate. It was during this time he stepped into management positions, leading teams and developing his skills as a people-focused leader.
He then transitioned into the telecommunications sector with Telstra, working across multiple contact centre roles over eight years. Cameron led various teams within the Customer Experience space, honing his operational, coaching and service leadership capabilities.
Following Telstra, he moved into broader call centre leadership roles across different verticals and client portfolios, managing large workforces and building his expertise in balancing customer expectations, internal operations and client outcomes.
Since 2015, Cameron has been part of the water industry, leading a successful team at Yarra Valley Water. His focus remains on delivering high levels of customer satisfaction, while coaching and developing future leaders within the industry.
With more than 30 years of frontline and operational experience, Cameron remains as passionate about customer service today as when he first started. He believes that empowering staff is the key to delivering successful outcomes — and thrives on sharing his knowledge with other like-minded professionals across the sector.
ACXPA Advisory Board Members generously volunteer their time alongside their professional roles.
We believe it’s important to recognise the organisations they represent — the ones that enable them to share their expertise and insights with our community.
By bringing their real-world experience to ACXPA, they help strengthen the industry, foster meaningful connections, and raise standards across the board. We encourage you to consider working with these organisations if their services align with your needs.
Cameron Preston
Service Team Leader
Water for Life
Yarra Valley Water provides clean water to the people and businesses of Melbourne and manages their sewage services. Every day, more than 2 million people — around 30% of Victoria’s population — and over 59,000 businesses rely on YVW’s essential water and sanitation services.
