Jaquie Scammell
Jaquie Scammell is passionate about service; she believes in helping people to better serve themselves and their teams in order to best to serve their customers.
Referred to as Australia’s leading customer service expert, Jaquie is the Founder and CEO of ServiceQ a company whose purpose at is to help organisations transform their customer service culture by developing conscious leaders, engaged employees and loyal customers.
With a vision to change the way businesses think and behave when it comes to service, Jaquie and her team at ServiceQ, work with leaders across all industries to help transform their team’s mindset, behaviours, habits, and ultimately elevate their service culture.
Her unique teachings reveal a deep appreciation for the human side of the business. Through practical experiences, she has built a philosophy that concentrates on the leaders of the organisations first, equipping them to spread the service mindset throughout their organisation in tangible and measurable ways.
Jaquie speaks regularly at conferences, events and has featured on SkyNews, 7News, 3AW/Triple M and 2GB Radio.
Jaquie is a published author of three books Service Mindset, which made the top 50 Business Books for 2018, and Service Habits, published in 2020 with the second edition of Service Habits published in 2022. Jaquie is a regular media contributor and is currently writing her fourth book Service Culture, which will be released in 2023.
Jaquie is a published author of three books Service Mindset, which made the top 50 Business Books for 2018, and Service Habits, published in 2020 with the second edition of Service Habits published in 2022. Jaquie is a regular media contributor and is currently writing her fourth book Service Culture, which will be released in 2023.
Podcasts & Video Interviews with Jaquie Scammell
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The Future of Customer Service
In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia's leading Customer Service expert to discuss the future of customer service and how you can prepare.
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What is Customer Service?
In this CX Matters Podcast, we provide a short definition of 'what is customer service?' and the three 't's' you need to know.
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Career Insights featuring Jaquie Scammell
In this CX Matters Podcast, we get a fascinating insight into the career of Jaquie Scammell, Australia's leading Customer Service expert.
ACXPA Articles by Jaquie Scammell
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Dealing with anger and abuse in customer service today
Bruises and black eyes? Have the stakes been raised in dealing with anger and abuse in customer service today? Why stress is causing issues for us all.
ACXPA Advisory Board Members generously volunteer their time alongside their professional roles.
We believe it’s important to recognise the organisations they represent — the ones that enable them to share their expertise and insights with our community.
By bringing their real-world experience to ACXPA, they help strengthen the industry, foster meaningful connections, and raise standards across the board. We encourage you to consider working with these organisations if their services align with your needs.
Jaquie Scammell - Founder, ServiceQ®
Transforming Customer Service Culture
ServiceQ® helps organisations transform their customer service culture by developing conscious leaders, engaged employees and loyal customers.
