Customer Service Tips & Industry Insights
If you’ve ever been on the receiving end of bad customer service, you know the impact it can have on your willingness to continue to support that same business.
ACXPA is here to help Australian businesses deliver efficient and effective customer service via phone, digital and in-person by empowering their employees with the skills, industry insights and professional support networks they need to succeed.
To help broaden your Customer Service knowledge we’ve got a collection of articles below with best-practice Customer Service tips, from how to personally deliver great Customer Service if you’re on the frontline to tips on how to transform your entire Customer Service culture.
As well as the articles below that have all been written by Australian and global experts, we’ve also got a range of other resources for customer service managers including:
- Downloads to help frontline customer service managers and employees >
- A Private Group to connect to other Customer Service Managers >
- Monthly Members Symposiums & Video Library featuring best-practice insights and tips in short 20-minute presentations
Thanks for visiting ACXPA!
ACXPA Members also have access to a range of additional resources for people working in Customer Experience (CX), including our Member Symposiums & Video Library, exclusive industry insights & data, premium downloads, training courses and lots more!
Customer Service Skills
We reveal what are considered customer service skills along with some tips to help people improve their skills to obtain and retain employment.
Jul
20 Complaints Management Tips to Improve your CX
20 Complaints Management tips for any business/company that needs to improve their complaints handling processes, procedures, KPIs and more.
Mar
Dealing with anger and abuse in customer service today
Bruises and black eyes? Have the stakes been raised in dealing with anger and abuse in customer service today? Why stress is causing issues for us all.
Nov
How to Manage Angry Customers
If you work in a call centre or customer service role, these expert tips will help teach you how to manage angry customers and get the conversation back on track using the HEAT model.
Oct
Empathy Statements for Customer Service
Use these Empathy Statements for customer service or call centre work that will help diffuse the situation and calm down an angry customer.
Oct
6 Tips for Handling Customer Complaints
If you have to deal with customers, these tips for handling customer complaints will ensure you're prepared when someone gets angry or upset.
Sep
Phonetic Alphabet Free Download
View, listen to or download the phonetic alphabet used in call centres or customer service including a PDF desktop guide to stick on your desk/monitor.
Sep
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