Customer Service Tips, Insights & Templates
Looking for ways to improve customer service in your business or team? Youโre in the right place. This collection of customer service tips, how-to guides and practical tools is designed to help you deliver better service, improve satisfaction, and build stronger relationships with your customers.
Whether youโre working on the front line or managing a service team, youโll find real-world advice and proven tactics to help you lift your game. These articles are written by industry professionals with years of experience supporting customers across phone, email, live chat and digital channels.
Excellent customer service doesnโt just feel good โ it drives loyalty, spend and growth. Here are some recent stats that highlight why getting service right matters more than ever:
๐ Want more data? Browse the full list of Customer Service Statistics >
Australian Phonetic Alphabet
Australia uses the NATO Phonetic Alphabet, but hereโs a funny Aussie version with words like Arvo, Bogan & Quokka. Download it for a laugh! ๐๐ฆ๐บ
Jan
Customer Service Skills
We reveal what are considered customer service skills along with some tips to help people improve their skills to obtain and retain employment.
Jul
20 Complaints Management Tips to Improve your CX
20 Complaints Management tips for any business/company that needs to improve their complaints handling processes, procedures, KPIs and more.
Mar
Dealing with anger and abuse in customer service today
Bruises and black eyes? Have the stakes been raised in dealing with anger and abuse in customer service today? Why stress is causing issues for us all.
Nov
How to Manage Angry Customers
If you work in a call centre or customer service role, these expert tips will help teach you how to manage angry customers and get the conversation back on track using the HEAT model.
Oct
Empathy Statements for Customer Service
Use these Empathy Statements for customer service or call centre work that will help diffuse the situation and calm down an angry customer.
Oct
6 Tips for Handling Customer Complaints
If you have to deal with customers, these tips for handling customer complaints will ensure you're prepared when someone gets angry or upset.
Sep
Phonetic Alphabet Free Download
View, listen to or download the phonetic alphabet used in call centres or customer service including a PDF desktop guide to stick on your desk/monitor.
Sep
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