Contact Centre Management Fundamentals Quiz 1
With over 74% of Contact Centre Managers starting their careers on the phones and only 50% attending any formal training, it’s not surprising that there is often a lack of awareness around contact centre management techniques, processes and formulas that can apply to any contact centre.
Take the ten questions Contact Centre Management Fundamentals Quiz to find out how well you stack up!
Please note: Non members are free to play the quizzes but you need to be a member to see your results. View our membership options >A short call is normally defined as
Correct! Wrong!
Correct Answer: A call that ended within 10 seconds of being connected to an agent
CTI is the acronym for
Correct! Wrong!
Correct Answer: Computer Telephony Integration essentially enables information sharing between the telephone and your computer to improve the customer experience and efficiency (e.g. things like Screen Pop).
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