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Overall Call Centre Rankings
Leaders by Sector - Q4 2024
1. TPG INTERNET (INTERNET Sector)70.9%
2. YOUI (CAR INSURANCE Sector)70.7%
3. RED ENERGY (ENERGY Sector)69.5%
4. HOLMESGLEN INSTITUTE (EDUCATION Sector)68.4%
5. HUME BANK (BANKS Sector)67.5%
6. CITY OF ONKAPARINGA (COUNCILS Sector)65.0%
7. UNITING NSW.ACT (AGED CARE Sector)56.8%
Industry AVE55.5%

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ACXPA Supplier Directory Outsource Orange
Most Accessible Call Centre
Leaders by Sector - Q4 2024
1. TASTAFE (EDUCATION Sector)98.1%
2. RED ENERGY (ENERGY Sector)93.4%
3. IINET (INTERNET Sector)93.1%
4. UNITING NSW.ACT (AGED CARE Sector)92.1%
5. MONASH CITY (COUNCILS Sector)88.0%
6. HUME BANK (BANKS Sector)86.5%
7. YOUI (CAR INSURANCE Sector)80.4%
Industry AVE71.2%

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Latest Articles

Agent Mastery Leaderboard
Leaders by Sector - Q4 2024
1. YOUI (CAR INSURANCE Sector)66.5%
2. HUME BANK (BANKS Sector)64.2%
3. ALINTA (ENERGY Sector)63.6%
4. TPG INTERNET (INTERNET Sector)62.8%
5. HOLMESGLEN INSTITUTE (EDUCATION Sector)59.9%
6. CITY OF STIRLING (COUNCILS Sector)57.9%
7. HAMMONDCARE (AGED CARE Sector)56.6%
Industry AVE51.5%

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Latest Glossary Terms

  • Agentic AI

    Agentic AI

    If you want to share and earn points please login firstRead More »
  • Customer Lifespan

    Customer Lifespan

    Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Average Wait Time
Leaders by Sector - Q4 2024
1. TAFE WA (EDUCATION Sector)00:02
2. DODO INTERNET (INTERNET Sector)00:02
3. ENGIE (ENERGY Sector)00:04
4. UNITING NSW.ACT (AGED CARE Sector)00:08
5. RACV (CAR INSURANCE Sector)00:16
6. CITY OF ONKAPARINGA (COUNCILS Sector)00:20
7. GREAT SOUTHERN BANK (BANKS Sector)00:23
Industry AVE01:25

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