Digital CX & Technology Tips & Insights
Digital CX (aka Digital Customer Experience) and Digital Customer Service uses technology across various channels and mediums to deliver customer service and impact the customer experience from SMS, emails, chatbots and artificial intelligence (AI) through to website usability, design and more.
With technology now playing such a key role in managing customers, whether as a stand-alone channel, via a contact centre or in-person, this category contains a range of Digital CX, Digital Customer Service and technology tips, articles and insights written by local and global experts to help educate and inspire without the sales pitches!
You may also be interested in our CX Glossary that contains specific information on a range of technology including IVRs, Cloud Contact Centres, Omnichannel and lots more.
For Suppliers of Contact Centre Technology, AI, Chatbots, Knowledge Management Systems and lots more, visit the ACXPA Supplier Directory >
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Contact Centres and Digital Platforms: A Symbiotic Bond
This article explores the symbiotic relationship between digital platforms and contact centres for improving customer service and operational efficiency.
Feb
Tips for Enhancing CX Using Generative AI
As ChatGPT takes the world by storm, we share some current and future benefits and tips for enhancing CX using generative AI.
Jun
How to create a seamless digital experience across touchpoints
How customer touchpoints are pivotal to carving cohesive and flawless customer journeys through a seamless digitial experience.
Jun
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