Digital CX (aka Digital Customer Experience) and Digital Customer Service uses technology across various channels and mediums to deliver customer service and impact the customer experience from SMS, emails, chatbots and artificial intelligence (AI) through to website usability, design and more. With technology now playing such a key role in managing customers, whether as a stand-alone channel, via a contact centre or in-person, this category contains a range of Digital CX, Digital Customer Service and technology tips, articles and insights written by local and global experts to help educate and inspire without the sales pitches! You may also be interested in our CX Glossary that contains specific information on a range of technology including IVRs, Cloud Contact Centres, Omnichannel and lots more. For Suppliers of Contact Centre Technology, AI, Chatbots, Knowledge Management Systems and lots more, visit the ACXPA Supplier Directory > Thanks for visiting ACXPA! ACXPA Members also have access to a range of additional resources to help improve your Digital Service/CX delivery. Our Member Symposiums & Video Library features some of the industry’s top experts sharing key insights and case studies; we’ve got a range of premium downloads, exclusive industry insights & data, discounted training courses and lots more!Digital CX & Technology Tips & Insights
ACXPA PLATINUM SPONSORS
ACXPA SILVER SPONSORS
ACXPA BRONZE SPONSORS
