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Home Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
CX
Customer Service
General Business
Job Descriptions
Trivia Questions
Resume Templates
ACXPA Logo

Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads:  Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

  • Customer Service Resume Template

    Download the free Customer Service Resume Template to help you secure your next role in customer service, call centres etc. The download is in Microsoft Word so you are free to edit and customise with your specific information. 

    Just replace the sections with a yellow background with your specific information and add/delete further information as required. 

    On behalf of ACXPA, we wish you well in your application no matter what part of the world you are in! 

    And if you’d like to say thanks, a positive review on the ACXPA Facebook page would be very much appreciated 🙏

    This resource is free to download! 

    To download all our content, you must be a Subscriber or Member. Learn more >

    Filename Customer-Service-Resume-Template.docx
    Filesize 33.67 KB
    Version 1
    Date added July 6, 2024
    Category Resume Templates
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