ACXPA Download Categories
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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Car Insurance October 2023
Download a summary of the key results for the Australian Car Insurance Sector in October 2023.
The summary data includes the following Call Centre Ranking data for four random car insurance companies we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Car insurance companies that join our Contact Centre CX Benchmarking service will see the data for all the car insurance companies we assessed, plus additional insights and call recordings for their own contact centre.
This download is only available for ACXPA Members. Learn more >
| Filename | ACXPA-Car-Insurance-Call-Centre-Rankings-Oct-23-Download.pdf |
| Filesize | 253.53 KB |
| Version | 1 |
| Date added | November 28, 2023 |
| Category | Car Insurance (Monthly Reports) |
