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Home Downloads

1800 022 972      [email protected]

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
Customer Experience
Customer Service
General Business
Job Descriptions
Trivia Questions
ACXPA Member Logo
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Call Centre Ranking Reports
Resume Templates

The Customer Journey Mapping Template is available for download in a PowerPoint file and is completely editable.

This download is only available for ACXPA Individual Members. Learn more>

Filename Customer-Journey-Map-Template.pptx
Filesize 177.46 KB
Version 2.0
Date added March 25, 2022
Category Customer Experience
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