ACXPA Download Categories
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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
TAFEs October 2023
Download the ACXPA Members summary of the TAFE Sector October 2023 Call Centre Rankings Report.
The summary data includes the following data for three random TAFEs we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
To see the data for ALL TAFEs, purchase the Contact Centre CX Benchmarking and you’ll also receive additional insights and call recordings for your TAFE, plus benchmarking data of your TAFE against any five TAFEs you nominate.
- View other available monthly reports downloads >
- View the public reports each month for Australian TAFEs >
This download is only available for ACXPA Members. Learn more >
| Filename | TAFES-Download-October-2023.pdf |
| Filesize | 127.36 KB |
| Version | 1 |
| Date added | December 27, 2023 |
| Category | TAFEs and Education (Monthly Reports) |
