Australian CX & Contact Centre Industry Insights & Data
The Australian Customer Experience Professionals Association is committed to providing the business community and our members with Australian CX and Contact Centre industry insights, information and data to help improve the efficiency and effectiveness of their customer experiences delivered through either the voice, digital or in-person channels.
The articles and reports below contain a range of information to keep you informed – just click on the article to open.
2024 Australian Contact Centre Industry Best Practice report
Key stats, KPIs, benchmarking data and more in the free 2024 Australian Contact Centre Industry Best Practice Report - the largest in Australia.
Jul
Customer Experience Statistics to Use at Work
Customer Service and CX/Customer Experience Statistics you can use at work to impress the boss or build your business case. Constantly updated!
Sep
Worst Call Centre Hold Times in Australia
Industry insights into the worst call centre hold times in Australia along with the worst customer service by industry and what companies can do to turn it around.
Jul
2023 Australian Contact Centre industry Best Practice report
Key stats, KPIs, benchmarking data and more in the free 2023 Australian Contact Centre Industry Best Practice Report - the largest in Australia.
May
Australian Contact Centre Industry Information
Learn more about the Australian Contact Centre industry, including FAQs, benchmarking data, common myths and access to the industry's leading resources.
Mar
2022 Australian Contact Centres Best Practice report
View key stats, KPIs, benchmarking data and more in the free 2022 Australian Contact Centres Best Practice report - the largest in Australia.
Nov
Outsourcing to an Australian Contact Centre
If you're considering outsourcing to an Australian contact centre this vendor-agnostic article contains costs, key facts and info you need to know!
Oct
Tax Deductions for Contact Centre Workers
Free guide on what you can (and can't!) claim as Tax Deductions for Contact Centre Workers.
Sep
2024 Australian Call Centre Salaries
Learn more about the current Australian Call Centre Award Rates including job classifications, penalty rates, average salaries and bonuses.
Sep
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